What you’ll be doing...

Be part of something exceptional. You’re good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of Verizon Connect, your talents will impact thousands of customers around the world. You’ll be making a real difference in the everyday lives of people everywhere. In Verizon Connect we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an established tech giant.

What you’ll be doing

Success Account Manager (SAM) is a full-time role within our Global Customer Success department. SAMs are obsessed with providing the best customer experience while concierging customers through the long-term part of their journey in a fast-growing and dynamic environment. Daily activities include acting as a first point of contact for incoming customer requests as well as building and executing proactive success plans targeting at contract renewals.

Essential job functions:

  • Develop and maintain strategic business relationships with SMB accounts to drive customer satisfaction and assist in achieving their desired business goals through our service. Promote value added conversations throughout the life of the contract with the ultimate goal of customer retention.
  • Dealing with incoming customer inquiries related to contractual, product and other matters as well as escalations.
  • Based on proactive business indicators such as NPS and platform usage identify and address potential risks related to account renewals.
  • Actively cooperate with related stakeholders and teams across the globe.
  • Forecast, execute and meet key account performance metrics such as customer satisfaction and renewal rate.
  • Recognize potential revenue opportunities and engage the sales team.

What we’re looking for...

What we’re looking for

An ideal candidate should have knowledge and experience of strategic account management in IOT/Telematics/SaaS industry with a clear understanding of what drives customer satisfaction, as well as strong willingness to develop further.

We are looking for a professional with strong developed skills listed below:

  • A business degree and/or experience in strategic account management with proven ability to develop relationships with customers;
  • Fluent written and verbal communication in Polish and English is required;
  • Communicative verbal and written skills of German, Dutch and other European languages are an advantage;
  • Excellent communication, listening and troubleshooting skills;
  • Well-developed time management and prioritization skills;
  • General understanding about IOT products and solutions;
  • Strong leadership skills;
  • Structured “can-do” approach to open matters and tasks in a demanding environment;
  • Methodical and conscientious documentation skills;
  • Willingness to develop while identifying opportunities over self-reflection.

What we’re offering

Full-time employment agreement in stable and growing international company with a winning team spirit and high customer satisfaction level.
Attractive pay with incentives as well as additional benefits.
Personal development opportunities – recurring trainings, workshops and online webinars as well as special study programs.
Growth opportunities – the company size and wide geography offers no limits in advancing careers and fulfilling personal goals.
International and modern working environment – company provides best in class facilities and up to date working tools.
Work that matters – the work we do every day impacts the overall success of many businesses and helps to make the world more environmentally friendly.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.