What you’ll be doing...

Verizon is serious about innovation. About being the first and being the best. Verizon Location Technology sits at the core of the Strategy and New Business Incubation organization and is a critical part of driving innovation across our global customer base, both inside and outside of Verizon. Backed by more than 50 years of location-based expertise, we are building solutions that leverage the power of location intelligence to help drive technologies of the future. Technologies like 5G, Multi-Access Edge Computing and Artificial Intelligence that are allowing us to create products that were previously impossible. We’re building tomorrow with the best of today.

The Technical Services Engineer works primarily to support our customers adopting indoor/outdoor navigation solutions, large venue experiences, data science/computer vision and the Developer Network. Example of products you will support include; map visualization, geocoding, route planning, turn-by-turn navigation, large venue manager, and other geospatial APIs and SDKs. Our goal is to help our developer and enterprise customers build in location-aware and location-intelligence capabilities by leveraging our enterprise-scale services. We help customers troubleshoot data, content, operations, technical services, and improve their mobile applications and online services.

While every customer request is different, your responsibilities include:

  • Helping users build applications - Whether they need some help finding the right documentation or some helpful sample code, you can guide them to build awesome apps and next-gen experiences.
  • Troubleshooting issues - Our location services are a computable model of the real-world. That world is constantly changing. You will determine when an issue is a map data problem requiring an update or when it is an application or service error.
  • Problem Solving - This is key. Developers have their specialties and maps, data science, indoor routing are not always one of them. They need creative, or sometimes just simple basic answers and suggestions to problems that may look complex.
  • System Health - When things break you provide status to those blocked and provide clues to those trying to fix the breakage.
  • Sales engineering - The sales team sells the products we support. They know a lot but they don’t know it all. We jump on calls, join sales meetings, and sometimes go visit customers and prospects to give our users the best support possible.

What we’re looking for...

You will need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Knowledge of Javascript coupled with the ability to make small Web tools.
  • Experience in a technical support role.
  • Experience troubleshooting network issues with cloud services, especially AWS and Kubernetes.

Even better if you have:

  • Experience with Android/iOS application development.
  • Experience with RESTful APIs and modern SDKs advantageous
  • ZenDesk, OpsGenie, Google Analytics, Android Studio, Swift, Xcode, and command prompt experience is a major plus.
  • Excellent communication skills both verbal and written; the ability to convey ideas to both technical and non-technical customers in a professional manner.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.