What you’ll be doing...

We are looking for a Data Analyst who is ready, willing and able to work on a portfolio of innovative projects to enable digital operational excellence in Verizon Business Group (VBG) Customer Operations. The program direction includes artificial intelligence, operations automation, and industry leading omni channel technology to improve the efficiency and client experience of our services. The Data Analyst will be using critical thinking skills to analyze a global network operations environment to transform data into actionable intelligence.

They will take responsibility for collecting data, developing reports, and troubleshooting data issues. They will provide data access and enhance quality of the overall data structures feeding the data science program.

The Data Analyst needs to be highly analytical and can transform complex data into easily understood actionable information. They flourish in a fast-paced environment and can quickly adapt to changing priorities. They have exceptional critical thinking skills and like to uncover solutions. They are flexible, dependable and work well individually and as part of a team.

Responsibilities:

  • Managing master data, including creation, updates, and deletion.
  • Works closely with Data Engineers to ensure data quality and availability for analytical modeling.
  • Provide quality assurance of imported data.
  • Help develop and generate reports and analysis.
  • Explore suitable options and designs for specific analytical solutions.
  • Extract, transform and load (ETL) based on defined requirements.
  • Identify gaps and implement solutions for data security, quality and automation of processes.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Three or more years of relevant work experience.
  • Three or more years of work experience as a Data Analyst or in a relevant field.
  • Experience using Oracle or MS SQL in production environments.
  • Experience in data engineering, databases and data analytics.
  • Experience with reporting and BI packages e.g. Tableau, QlikView, SAP BO etc.

Even better if you have:

  • Master’s degree in Computer Science, Engineering, Statistics, IT, or relevant field.
  • Experience working in a network operations center environment.
  • Experience on Big Data platforms (e.g. Hadoop, Map/Reduce, Spark, HBase, CouchDB, Hive).
  • Experience with programming languages such as UNIX shell scripting or Python.
  • Critical thinking with strong analytical and problem-solving skills.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.