What you’ll be doing...

The Senior Manager of Project Management will manage and oversee a team responsible for all Verizon transition activities for major customer outsourcing projects. This position is responsible for delivery commitments and resources worldwide to ensure profitability for VZ is achieved, customer satisfaction is met, and global corporate policies are adhered to. Specifics include:

  • Provide coaching, development and support to project team members and peers.
  • Support Verizon Credo through adherence to company policies, processes and practices.
  • Oversee all VZB transition related activities worldwide and across all delivery organizations.
  • Regular and proactive customer communications to ensure all customer concerns are addressed readily.
  • Oversee all transition and transformation planning, execution, reporting and related escalation management.
  • Oversee all TPV support globally, requirements, costs, deliverables and contract performance related to the project.
  • Define and manage project activities to meet VZ goals for financial performance
  • Develop and manage deliverables to plan.
  • Ensure all processes are documented and efficiently working for the project.
  • Participate and oversee that all relevant governance meetings are held within contract framework.
  • Maintain and publish status for all projects in progress.
  • Ensure all reports are developed and distributed as required by the contract.
  • Ensure and oversee that customer billing is properly created and sent in a timely manner as applicable.

What we’re looking for...

You'll need to have:

  • Bachelor’s Degree or four or more years of work experience.
  • Six or more years of relevant work experience.

Even better if you have:

  • A degree.
  • Seven or more years of proven Project Management experience with proven track record and experience with deploying and delivering complex solutions.
  • Demonstrated experience with verbal & written communications.
  • Ability to foster relationships and present to C-Levels within the Client Organization.
  • Enterprise Client Experience.
  • Financial Business acumen.
  • ITIL Foundations v3, Project Management Professional (PMP) Certification, or ITIL Advanced/Intermediate Certification.
  • Advanced skills in Microsoft Office product suite, including PowerPoint, Excel & Word.
  • Knowledge with Customer Premise Equipment (CPE) and network elements.
  • Experience in Service Management related to Network, Managed Services, CPE, Security, Applications, Hosted / DCS Services, IT Services, Unified Communications.
  • Proven leadership skills & capabilities.
  • Ability to manage and negotiate with required internal and external organizations.
  • Demonstrated ability to have completed multiple, complex technical projects.
  • Experience with Telecommunication/IT Outsourcing.
  • International experience
  • Knowledge and experience with Clarity
  • Experience in customer enablement tools.
  • Technical skills certification:
    • Cisco Sales Expert (CSE)
    • Cisco Security Implementation Specialist (CSIS)
    • Cisco Certified Network Admin (CCNA)
    • Microsoft Certified Systems Engineer (MCSE)
    • Master’s Certificate in Project Management (ESI)

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.