What you’ll be doing...

The Verizon CX Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touch points through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience.

You are a Lead Experience Designer who facilitates and delivers sound design solutions through collaboration with team and partners. You excel, model, or teach at least one of the core disciplines and reliably perform in others. You are accountable for the growth of yourself and the other designers on your team. Other designers look to you as an example. You produce sound, effective design solutions, and draw connections between projects and the organization’s broader strategies. You collaborate with your team to come up with ideas and make things, but also guide them to make the right decisions for the user and business. You continue to mentor designers in your areas of expertise on your projects and help designers make connections between core disciplines. You also will lead Design Sprints when called upon. You support the team, are sensitive to their goals and challenges, and deliver real-time feedback. You facilitate collaboration with product, tech, and business partners on your projects. Outside of your projects, you externalize your skills and knowledge to colleagues.

  • Generate multiple credible design solutions.
  • Engage in divergent/convergent group work.
  • Judge solution quality and context appropriateness.
  • Active participant with product teams in regular routines such as daily scrum meetings.
  • Guide a range of exploration.
  • Provide directional input.
  • Identify design problems and opportunities within brief/context.
  • Design within an established set of rules (patterns, guidelines, constraints, principles, etc.)
  • Articulate user, business, or technical reasoning for design decision.
  • Maintain organized working files and project directories.
  • Explore, refine, and document solutions thoroughly.
  • Maintain fluency in shared tools and software.
  • Create/prepare prototypes for testing and synthesizing results.
  • Objectively evaluate and refine concepts based on learning from prototypes.
  • Target appropriate methods and fidelity based on learning objectives.
  • Participate in ongoing user research and usability test evaluations.
  • Working with stakeholders and project partners to understand and conceptualize complex business cases.
  • Create prototypes to understand the problem or requirements, create consensus around designs, and demonstrate design intent or feasibility.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Five or more years of experience designing digital products or four or more years of experience designing omni-channel services.
  • Five or more years of experience in interaction design, information architecture, and visual design for digital experience.
  • Experience in the payments space.
  • Willingness to provide portfolio examples of enterprise applications.

Even better if you have:

  • A degree in design or related field of study.
  • You have strong end-to-end product design skills, from conception to research to wireframes to prototypes to pixel perfect delivery - and thrive working closely with product managers and developers.
  • A portfolio of UX design work from pencil and whiteboard, to wireframes and prototypes (blog, Dribbble, Github, etc).
  • Ability to translate complex technical requirements into intuitive experiences.
  • Experience leading successful billing projects and initiatives into production with proven metric.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.