What you’ll be doing...

We’ve got more than the industry’s best technology—we’ve got the industry’s best service, as well. When a customer has a problem, you’ll be the one to help them out (even if it means getting a little creative), and if you can’t fix it, you’ll find someone who can. You’ll be the face of our company to our customers, ensuring that every interaction is a best-in-class experience.

Responsibilities associated with the position include:

  • Taking ownership of, diagnosing, and resolving faults identified on the ECSR networks, from the transport network up to the services provided.
  • When necessary, escalating faults in a timely fashion to the appropriate resource (e.g., Tier II Repair team, manager on duty, operations manager).
  • Driving internal or external groups to provide timely resolution to customer issues in order to exceed both internal and published customer Service Level Agreements while maintaining incident ownership throughout.
  • Ensuring all entries in tickets are accurate and concise while being clear and professional in content and style.
  • Providing customers with professional and positive experiences, includes proactively notifying customers of faults within published SLA timelines and maintaining dialog throughout incident duration.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or relevant experience.
  • Fluency in English (written and verbal).
  • Experience with networking (e.g., routing, switching, and wireless technologies).

Even better if you have:

  • A degree
  • Knowledge of networking (e.g., routing, switching, and wireless technologies).
  • Strong analytical skills with demonstrated problem solving ability.
  • The ability to work effectively on a team.
  • A strong customer service mindset.
  • Stronger interpersonal communication skills
  • Willingness to adopt a structured approach to your work.
  • Cisco certification (e.g., CCENT or CCNA).
  • Experience in service provider or a service desk environment.
  • Understanding of ITIL methodology.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.