What you’ll be doing...

HQ Service Performance Team is seeking a data analyst to execute complex analytical studies on how network metrics correlate mathematically with each other and correlate to customer experience. As a member of this highly technical team, the candidate will act independently and be responsible for fulfilling complex business requirements related to Service Performance.

You will be responsible for managing the loading and processing various 3rd party benchmarking data sets. This will include the ETL processing of data and loading into repositories accessible to the team. As third party data sets are constantly changing this will require proactively staying in front of changes and optimizing process.

In addition to managing the backend loading of the data, you will also be responsible for analysis of the data. This analysis will be used to ensure a continued exceptional customer experience, drive field teams to focus on the most impactful areas, automate and improve process, and keep Verizon as the undisputed best network from a 3rd party perspective.

  • Work with team to understand the various datasets and how the data is being received.
  • Migrate data in unique databases to a unified solution (Big Data cluster).
  • Perform exploratory data analysis to understand the relationships between Verizon data sets.
  • Analyze various data to interpret competitive results to understand competitive decisions and find areas for opportunities.
  • Utilize strong presentation skills to share insights from data.
  • Work with peer Data Analytics teams throughout Verizon to share best practices and add additional value to analysis.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience
  • Four or more years of relevant work experience

Even better if you have:

  • Experience with ETL and database processing.
  • Experience loading data into Big Data cluster.
  • Ability to gain expertise in the above fields as projects dictates.
  • Examples of work accomplished with very little direction.
  • Extremely strong problem solving skills.
  • Strong written and oral communication skills.
  • Knowledge of Data Visualization tools such as Tableau.
  • Knowledge of ETL Tool Talend (currently used for much of the back end processing)
  • Experience with GIS / Geo Analysis of data.
  • Experience with programming languages

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.