What you’ll be doing...

Who We Are

Be at the forefront of telecommunications and technology transformation. Think of all those business applications, services and the internet of things shaping the future. Be part of the International Managed Service Operations group who manage customers worldwide.

Why join us

Build your career with the leading innovative global company, now investing and expanding its International Operations Managed Solutions organization in Ostrava, join us in our new funky and creative office within a fun working environment.

  • Do you enjoy learning new technologies and to enhance your soft skills?
  • Thieve on problem solving?
  • Taking on new challenges to then find the solution?

Project Engineer, what you’ll be doing...

You will be responsible for supporting the global network of small and large enterprise customers.Your main responsibility is backend systems data integrity for assigned Customers and drive adhoc projects to completion.

You should have the capability of working on your own customer assignments with very high customer focus and attention to details. With the necessary training and knowledge, acquire a cross functional role to support our Order Acceptance team.

Your key responsibilities:

  • Ensure Service Level Agreements to Verizon and their Customers are adhered and delivered.
  • Advocating for the customer by escalating unresolved issues to next level of support.
  • Pro-actively drive customer backend system audits and the resolution of network management anomalies.
  • Successful project manage and coordinate to deliver on internal system projects.
  • Initiating, pro-actively driving and maintaining PE related documentation towards ISO standards.
  • Join conference calls for in-scope PE activities and product development projects.
  • Have an advisory role towards network and management representation in backend systems.

What we’re looking for...

You exemplify values of integrity, accountability, respect, and excellence in all your work. You’re organized, details oriented, team centric, and have a keen sense of urgency in resolving problems, all while maintaining customer focus at all times.

You´ll need to have:

  • Bachelor’s degree or one or more years of relevant work experience.
  • Fluency in English (written and verbal)
  • Basic experience with networking (eg. routing, switching, and wireless technologies)

Even better if you have:

  • A degree
  • A product-centric experience in an IT/network operations environment.
  • Ability to work using own initiative with a data driven approach to problem solving.
  • Good analytical and problem and troubleshooting solving skills.
  • Excellent customer service skills and good communication skill.
  • Vendor Certification, CISCO, ITIL, PMP etc.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.