What you’ll be doing...

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. Verizon is positioned to lead the “Fourth Industrial Revolution” (4IR) with the emergence of technologies like our best-in-class 5G network and the Internet of Things (IoT) to impact a wide variety of industries such as healthcare, education, manufacturing, public safety, government, and many others. We are in the midst of historic breakthroughs in connectivity and mobility to blend the physical and the digital through cutting-edge technologies such as virtual reality, augmented reality, artificial intelligence, autonomous vehicles, nanotechnologies, 3D printing, wearables, and advanced robotics. As part of this team, you will play a critical role in our network transformation through building a unified network across all lines of business and maintaining the technology that keeps millions of our customers connected.

This team exists to bring engineering and software solutions to operations problems. We are looking for individuals who think long term while dealing with day to day break/fix situations. You will facilitate all aspects of infrastructure operations and lifecycle management across our domestic and internationally hosted platform. You will be the author or tester of playbooks to drive our automation further following every newly identified scenario. Finally, you will travel to be the hardware and infrastructure experts when faced with highly complex issues onsite. You will have a passion for exploiting open-source tools, take pride in sharing and collaboration. Leveraging Openstack is part of the vision for transforming operations.

  • Run coordination and execution of infrastructure operations utilizing remote-hands support teams.
  • Identify areas for process efficiency/improvement within datacenter operations; recommend solutions and assist in overseeing implementation.
  • Ensure all necessary operational processes and procedures are carried out with a high level of attention to detail, expediency and on-time delivery.
  • Develop tool sets for analysis that interact with internal data systems and platforms.
  • Engage in and improve infrastructure lifecycle from operations to improvements.
  • Maintain VCP (Global) infrastructure by measuring and monitoring availability and overall integrity of VCP Eco-System.
  • Assist in the creation and maintenance of network and datacenter diagrams and detailed site documentation.
  • Coordinate with appropriate OEM and third party (reseller) vendors for equipment purchasing, shipping, RMA’s, etc.
  • Triage/prioritize hardware issues and work collaboratively with VCP System Operations to ensure the overall health/integrity of VCP infrastructure is maintained at all times.
  • Work collaboratively with VCP Systems Operations and Maintenance Engineering on complex problem resolution.
  • Monitor datacenter capacity and provide analytics & forecasts for added or reduced capacity.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelor's degree in Electrical Engineering, Computer Science, or related field.
  • Experience within a technical service organization or datacenter operations organization.
  • Knowledge of IP networking, VPN's, DNS, load balancing and firewalls.
  • Systematic/Logical problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Knowledge of TCP/IP and ability to manage servers and direct contract personnel remotely.
  • Ability to communicate with precision and clarity with remote-hands technicians over the phone to execute datacenter deployment plans accurately.
  • Experience working with servers and network technologies.
  • Experience using an operational ticketing system to record changes and work history details.
  • Experience with monitoring tools (Icinga2, Monasca, Nagios, Ganglia, Zabbix.)
  • Experience with distributed storage solutions (iSCSl, Ceph, Swift, other.)
  • Scripting skills (e.g. Python, Shell, Ruby, Perl, JavaScript, Ansible.)
  • Data analysis skills using Python, R or similar.
  • Experience with RedHat, Linux, OpenStack.
  • Experience working with cloud builds.
  • Willingness to travel domestically and internationally and have a valid passport or ability to obtain one.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.