What you’ll be doing...

As a Learning & Development Trainer, you’ll be responsible for configuration, training, and implementation of the Reveal and legacy Inosat telematics solutions for new accounts with a strong focus on customer satisfaction. This position requires the ability to explain technical complexities of our various product features effectively and to a broad audience, so strong communication and interpersonal skills are important. The primary responsibilities of this position include:

  • Making outbound calls to new accounts to schedule training, completing product training, and documenting training tasks and communication in SalesForce CRM.
  • Training and on-boarding for new customer accounts.
  • Providing the initial and ongoing product training to customer base.
  • Structuring presentations to fit customer needs and circumstances.
  • Preparing and scheduling virtual training sessions.
  • Creating and producing web-based training modules.
  • Serving as a subject matter expert (SME).
  • Preparing for and conducting new employee product training.
  • Following-up with larger customers to validate the implementation experience and completion.
  • Performing miscellaneous job-related duties as assigned.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or relevant experience.
  • Fluency in Portuguese and English.
  • Customer service experience.

Even better if you have:

  • A degree.
  • Three or more years of customer service experience or similar customer-facing experience.
  • The ability to prioritize and manage multiple tasks simultaneously.
  • The ability to solve problems and exercise good judgment independently.
  • The ability to use resources creatively and adjust to changes quickly in a fast-paced, dynamic environment.
  • The ability to communicate effectively verbally and in writing across multiple levels of the organization and with external parties.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.