What you’ll be doing...

The Wireline Operations Control Center (OCC) provides provisioning, maintenance and dispatch support to the Retail, Wholesale and Enterprise business customer base and is open 24 hours, 365 days a year. We provide support for every product level from POTS (plain old telephone service) to Optical Carrier Systems. As part of the OCC team, you will be a part of a very high paced and customer focused work environment.

This Consultant - Data Analytics (OCC) will be to help us quantify competitive business segments, evaluate potential operational changes, and design new approaches and methodologies. Working across organizations, you will use analytical expertise to identify trends, issues and opportunities, all with the goal of improving the customer experience and finding ways to make our business even better. Responsibilities will include but are not limited to:

  • Performing statistical and data mining on complex business problems.
  • Building reporting capabilities for detailed analysis.
  • Analyzing historical operations data to predict future outcomes, working at times with large and disparate data sets.
  • Identifying areas for improvement, incorporating best-in-class and cutting-edge techniques, and designing new approaches and methodologies.
  • Experience managing unionized Center Associates
  • Creating results presentations for management that provide key business insights.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience analyzing data, building reports and presentations, and making recommendations.
  • Experience with SQL (Structured Query Language).
  • Experience with Microsoft Excel (Pivot tables and charting) and PowerPoint.
  • Willingness to travel.

Even better if you have:

  • A degree.
  • Microsoft Server Management Experience.
  • Experience with Teradata, Hadoop, and Tableau.
  • Advanced Microsoft Excel skills.
  • Supervisory experience.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.