What you’ll be doing...

As part of the Insight and Delivery Business team you will be responsible to ensure a variety of intelligence assets are created for a personalized and contextual experience with the goal of improving the customer experience.

The System of Insights (SOI) team is a part of the Customer Experience & Personalization organization within Verizon’s Consumer business unit. Our mission is to provide insights that facilitate easy, personalized interactions between Verizon and its customers. Our North Star is the customer experience. To provide the insights needed to fulfill this goal, we have core teams focused on Analytics, Insight Creation and Insight Delivery.

  • Create insights within the System of Insights (SOI) platform to ensure they are available and usable for engagement channels which will help drive a personalized customer experience.
  • Work with key stakeholders and Global Technology Solution partners to prioritize strategic initiatives and drive capacity alignment across the ecosystem. Focus on capacity allocation internally & reprioritize on need basis.
  • Facilitate cross-team and-function communication to reduce project handoff cycle time and shorten delivery timelines.
  • Manage all aspects of several projects from inception until implementation to ensure successful completion. This can include but not limited to user experience testing, production validation, escalations, developing timelines and action plans to mitigate potential risks.
  • Deliver concise storyline and strategy updates for key senior updates and operational reviews.
  • Act as an advocate leading culture initiatives within the organization.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant experience.
  • Experience with requirements gathering and development of detailed business requirements.
  • Experience collaborating with multiple teams driving profitability and offer conversion in digital and call center environments.

Even better if you have:

  • Master’s degree in Computer Science.
  • Three or more years of experience with the software development lifecycle, specifically partnering directly with development teams in an agile format to produce application capabilities required by the business.
  • Experience managing global resources.
  • Project Management Professional (PMP) license.
  • Knowledge of project and program delivery concepts, such as burndown rates, delivery velocity, release planning, and forecasting.
  • Interpersonal skills, including communication and stakeholder alignment.
  • Organizational and time management skills.
  • Wireless and/or wireline telecom background with knowledge of billing, payments, network, marketing and support domains.
  • Experience with Artificial Intelligence and Machine Learning.
  • Wireless telecom retail store experience.
  • Pega experience.
  • Ability to conduct analysis of project and program delivery metrics to identify bottlenecks or sources of defects in the program’s production methodology and perform comprehensive financial analysis illustrating cost, benefits and ROI.
  • Willingness to travel.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.