What you’ll be doing...

The Verizon Voice of Employee team is responsible for gathering, reporting on, and actioning feedback from our frontline employees primarily via the Your Voice Matters (YVM) program. Through this program, and others, we interact with employees from retail, indirect, telesales, and customer service and ask them to weigh in on a whole host of topics: from pricing plans to systems and policies, from Verizon 2.0 to 5G. We then turn their suggestions into actionable solutions that can be executed by the larger organization.

  • Set-up, execution, and action item reporting and follow-up of the YVM program and all its complementary components.
  • Elevate the YVM experience for participants and leaders alike, strategic thinkers who can identify new and improved opportunities, and strong collaborators who can work across multiple functional groups to bring initiatives to life and through closure.
  • Develop and execute new concepts/pathways to gather employee insights, help implement real-time changes to tactical problems, and uncover transformational ideas for delivering best in class customer service.
  • Act as the general repository of insights and drive short term awareness and long term incorporation into systems of engagement platforms.
  • Elevating the Your Voice Matters program as a listening post to drive customer experience optimization, engagement, and transformation.
  • Project evaluation and employee research while showcasing an understanding of customer and employee experiences.
  • Collaborate with stakeholders, channel leads, and frontline partners to gather, track, highlight, and implement employee insights to transform the rep/customer interaction and compile feedback into consumable formats for executive-level presentations.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years related work experience.

Even better if you have:

  • Retail or customer-facing experience.
  • A creative thinker.
  • Detailed-oriented with the ability to prioritize.
  • Ability to deliver in a time-sensitive and ever-changing business environment and to work independently with minimal supervision.
  • Excellent interpersonal skills and the ability to build good working relationships.
  • Experience managing concurrent projects in a fast-based, results-driven environment with equal enthusiasm for high-level strategic planning and tactical daily execution.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.