What you’ll be doing...

OMNI Voice handles all projects related to Voice Technology in Verizon Consumer Group. The team handles the IVR (Interactive Voice Recognition) Voice Application Development in AEP Platform, Voice Tools Management, and Voice Applications in Contact Center, Voice Biometrics & Fraud Management and also Voice Bot Development in Alexa, Google Dialog Flow. All these applications uses Microservices framework for orchestration & technology management.

You will be primarily working on Automation testing of IVR flows using CYARA Tool and automation of GUI applications using Selenium scripts.

  • Participating in approach/project discussions with Business/Project stakeholders.
  • Involving in Requirement gathering and test design.
  • Performing Test execution using CYARA to cover all the functional/nonfunctional requirements for the projects.
  • Building selenium scripts for IVR GUI applications.
  • Supporting Google Dialogue flow testing for IVR application.
  • Supporting Alexa device testing for IVR flow.
  • Managing Defects Tracking.
  • Performing Regression Validation.
  • Building Subject Matter Expertise on IVR applications.
  • Supporting team in terms of knowledge sharing and test execution.

What we’re looking for...

You will be a good team player and having go-getter kind attitude with good inter-personal skills. Understanding the requirements and building good work culture with onshore-offshore. Adhering to the organization priorities and policies. Building external stakeholder communication with business stakeholders, Dev, UAT & E2E teams & PMO teams.

You’ll need to have:

  • Bachelor’s degree or one or more years of experience.
  • One or more years of Hands on experience in Selenium Automation testing tool.
  • One or more years of Google dialogue flow testing.
  • One or more years of experience in CYARA Automation testing tool.
  • One or more years of experience in IVR Testing.
  • One or more years of experience in both Testing methodologies - Agile and Waterfall.

Even better if you have:

  • Master's degree.
  • Two or more years of IVR work experience.
  • Familiarity with Smart Speakers & Wearables testing related to IVR flow.
  • Proficient in creating and executing database queries.
  • Knowledge in UNIX/SQL.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.