What you’ll be doing...

The Omni Customer Experience organization is building a centralized product management practice across all customer touch points to deliver a One Verizon experience. The organization will be a key enabler to delivering the business plan by driving transformation. Our winning strategy is to deliver a customer first, digitally enabled experience. This organization is uniquely positioned, owning the E2E customer journey for Verizon. This enables an intelligent, connected, customer centric ecosystem. We are passionate about delivering delightful digital first experiences to our customers across their lifecycle.

As a Scrum Master, you will be using an Agile approach to manage projects of various sizes being hyper focused on implementation and coordinating back with the Experience Manager/Experience Specialist on trade-offs as appropriate. Work will span the design process, from front end design definition to agile development and implementation. Throughout the process, you’ll serve as a key coordinator of design operations, working closely with design and product management leads to prioritize efforts, plan key meetings, and maintain efficient ways of working.

This role will be responsible for understanding and recommending solutions that enable the designed experience. Autonomy will exist in making a recommendation that is then vetted/ approved with the Omni Customer Experience / IT resource assigned to the project. The individual will assemble new and revise existing business processes to deliver on project needs; partner with external teams to make changes across the channels necessary to push the customer experience forward.

  • Stakeholdering, collaboration & organizational Influence
  • Running one large or multiple smaller projects in six week Design & Build Sprints
  • Managing execution, highlighting risks and dependencies, and resolving conflicts; developing and maintaining project plans.
  • Collaborating closely with the Experience Manager/Experience Specialist to manage trade-off decisions and align on a path forward as challenges/impediments are uncovered.
  • Promoting Agile values, principles and practices within the teams.
  • Scheduling, managing, and facilitating scrum events including: the daily standup, planning, and retrospectives.
  • Facilitating meetings and communication between product owners, stakeholders, and development team members.
  • Reviewing team health and sprint performance (i.e., velocity and burn down).
  • Clearing obstacles, distractions, and disruptions for the team during sprints to ensure effectiveness.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Six or more years of relevant work experience.

Even better if you have:

  • Master’s degree.

  • Four or more years of scrum master or program management experience.

  • Certified Scrum Master or CSM required.

  • Experience using Jira, Confluence, Microsoft Office, and Google Suite.

  • Ability to work collaboratively and cross-functionally as part of a team as well as independently.

  • Ability to quickly understand various technology platforms and internal systems.

  • A technical background with a knowledge of core digital concepts, systems and architecture.

  • Knowledge of software testing methodologies and software development life cycle process.

  • Knowledge of other disciplines and the ability to bring everyone together using clear communication and strong structured thinking.

  • Results oriented, strong sense of urgency, proactive and flexible.

  • Self-starter that learns and adapts quickly to new systems and processes.

  • Proven ability to work effectively in a fast changing environment and influence without authority.

  • Willingness to travel.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.