What you’ll be doing...

The Client Account Manager is responsible for maintaining and growing revenue within an assigned account base of existing enterprise customers. You will manage client relationships, lead renewal negotiations, identify and pursue upgrades and migration opportunities, ensure customer adoption of products sold, and engage the Verizon and partner ecosystem as appropriate.

You will own the customer relationship and revenue base, inclusive of renewals, migrations, as well as upsell and cross-sell opportunities. You will identify leads for significant new opportunities and partner with the assigned Sales Executive, if appropriate, to close said opportunities.

  • Uncover and develop C-level executive relationships within assigned accounts.
  • Lead the development of the Strategic Account Plan, which is shared with customers to align new products and services to agreed-upon business outcomes.
  • Create and maintain detailed and accurate Strategic Account Plans and review/update and communicate these on a regular basis.
  • Collaborate with the Solutions Architect and Product Specialists for technical value proposition and approved architectures and designs.
  • Create proposals with a clear value statement, deal economics and customer benefits while coordinating with PCM to price and shape sales proposals.
  • Lead contract negotiations for renewals and participate in contract negotiations for new products and services, all with a focus on profitable sales.
  • Manage the contract lifecycle, resolve contract disputes, and answer basic and complex capabilities questions.
  • Prepare for and execute customer meetings to develop and maintain account relationships while maximizing territory coverage.
  • Work with the customer as appropriate to define and execute migration strategies.
  • Prepare/maintain sales forecasts and forecast pipeline, account status reports, and make recommendations to enhance account growth and new revenue potential to meet or exceed sales quota.

    What we’re looking for...

    You’ll need to have:

    • Bachelor’s degree or four or more years of work experience.
    • Four or more years of relevant work experience.
    • Willingness to travel.
    • Valid driver’s license.

    Even better if you have:

    • A degree.
    • Knowledge of enterprise-wide solutions that include one or more of the following: IP-networking, Cloud, security, mobility, professional or outsourced services or advanced communications solutions.
    • Capability to operate independently to build a successful sales pipeline/channel, but also collaborate with and engage colleagues and vendors when appropriate.
    • Knowledge of key partner and competitor offerings which overlap the Verizon solution space.

    When you join Verizon...

    You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.