What you’ll be doing...

You will be responsible for performing technical administration and specialist admin duties in support of various network and hardware/software operations management activities.

  • Proactively monitors and controls all production systems and networks to maximize systems availability.

  • Working in a 24X7 environment.

  • Working as a team member on intermediate-size technical projects of average complexity under the general direction and supervision of senior Technical Support/Services staff and management.

  • Completing assigned technical tasks on time including analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, documentation, etc.

  • Resolving complex assigned Trouble Tickets within the established timeframes while providing quality customer service.

  • Analyzing problems, develops and implements solutions, and make decisions that impact technical assignments.

  • Performing core level network troubleshooting efforts and drives issues toward quick resolution.

What we’re looking for...

You have a foundational understanding of network technology, network performance analysis, network security, and troubleshooting techniques. You have experience with trouble ticketing systems, IP phone support and thorough documentation of problems in a fast paced Network Operation Center.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

  • One or more years of information technology and operations experience.

  • One or more years of experience with a focus on network technology.

  • Experience with: Cisco routers/switches, Wireless LAN technologies, Citrix Netscaler load-balancers, VPN, multicast video and data packet analysis.

  • One or more years of experience with tier-2 technical phone support, trouble documentation/mitigation, alarm monitoring.

  • Knowledge of information systems concepts.

  • Experience with large enterprise network environments.

  • Knowledge of security threat management concepts and applications.

Even better if you have:

  • Master degree with four or more years of relevant work experience.

  • Knowledge of emerging technologies and how they interact with the existing Data and UC network.

  • Knowledge of step-by-step documentation of the issue, root cause, and resolution steps.

  • Ability to troubleshoot and lead technical calls.

  • Ability to research and develop solutions.

  • Ability to manage multiple complex operational issues simultaneously.

  • Initiative to follow-through on issues; following an issue until completely resolved.

  • Experience in Automation/White box switches /Pica 8 OS configuration and troubleshooting.

  • Demonstrated ability to work independently.

  • Demonstrated technical and analytical skills.

  • Excellent interpersonal skills.

  • Strong decision-making, problem solving skills, and organizational skills.

  • Excellent verbal and written communication skills with strong attention to details.

  • CCNA, CCNP, CCSA and SDN/NFV certification.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.