What you’ll be doing...

You will own our relationship with one or more strategic clients who operate large, highly secure corporate and e-commerce systems. Working with small teams of client delivery employees, you will deliver projects, maintain operational stability and ensure overall client satisfaction. The strategic relationships you develop with clients, third-party vendors and service delivery partners will be critical to our overall success.

  • Advocating for the customer using a deep understanding of their systems, business priorities and strategic direction.
  • Handling daily operations to ensure the delivered performance and services match customer needs.
  • Consulting with clients on challenges with their systems to deliver operational improvements and a tailored otherwise digital customer experience for shared resources.
  • Facilitating problem solving meetings between internal client engineers and the client.
  • Ensuring consistent increases in service and system performance over the lifecycle of the business relationship.

What we’re looking for...

You understand customer priorities and can translate them into business plans. As a technical authority in customer systems, you align capabilities to deliver complex solutions with continually high levels of customer service. You enjoy solving problems and driving every day to ensure client satisfaction.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Willingness to travel occasionally to client sites (as needed).

Even better if you have:

  • A degree.
  • Strong leadership skills to identify client’s needs, develop and execute actions.
  • Strong team player, but still a self-starter - ability to lead by example.
  • Strong negotiation skills with experience getting win-win solutions for clients.
  • Customer Success best practice knowledge and experience.
  • Experience with Client Service Management for Cyber Security environment (NOC and SOC client service management).
  • Experience working with complex, multi-divisional, multi-geographical customers.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
  • Ability to persuade, inspire and motivate others - strong interpersonal skills.
  • Solid analytical, strategic thinking and problem solving skills.
  • Ability to thrive in an ambiguous multi-tasking environment and can adjust priorities on the fly.
  • Prior experience closing sales deals at the executive level.
  • Experience with strategic business development – building and executing business cases.
  • Ability to create structure in ambiguous situations and design effective processes.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.