What you’ll be doing...

When the clients you support need an advocate and trusted advisor, you’ll be there to solve their problems and own the overall relationship. Your work will focus on aligning our services with the business goals of your clients and drive win-win opportunities for all parties. You will play a pivotal role in driving the happiness and retention of your clients. As part of a fast-paced, results-oriented team, you will also collaborate with other functional teams.

  • Establishing clear retention goals and a strong advisory relationship with client management to understand their needs and align our products and services.
  • Developing client plans with goals and key performance indicators and monitoring progress.
  • Serving as an advocate for client needs and issues across the company and ensuring effective resolution.
  • Designing and implementing activities to continually improve the value and impact of our products and services.
  • Identifying and developing opportunities to expand the client’s use of products and services and deepen our relationship.
  • Reviewing customer complaints and concerns and seeking to improve all aspects of the customer experience with the company.

What we’re looking for...

You have a drive to deliver outstanding customer service. Assessing a situation quickly and coming up with solutions comes naturally to you. Skilled at developing and nurturing strong business relationships, you are able to persuade and motivate others to achieve optimal outcomes that are mutually beneficial. You are a great teammate with the ability to take ownership of your work.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience in client relationship management.

Even better if you have:

  • A degree.
  • Ability to establish milestones and keep all team members on task.
  • Five or more years of experience.
  • Excellent communication and interpersonal skills.
  • Knowledge of customer success processes.
  • Experience growing customer satisfaction, adoption, and retention.
  • Worked previously in the telecommunications industry.
  • Experience in closing sales at a management level.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.