What you’ll be doing...

This opportunity is for Military personnel who are current participants of Hiring Our Heroes Corporate Fellowship Program Cohort 3-2020.

In this highly visible role, you will be responsible for gathering & analyzing customer complaint data to deliver actionable insights to C-level leaders. You’ll have unique opportunity to work with both Consumer & Business organizations.

The successful candidate will display a blend of skills including technical skills, qualitative and quantitative analytical skills, business acumen, deductive reasoning, communication, leadership and operational skills.

To enhance our capability to deliver insights within short timeframes with high degree of accuracy, we are looking for support in the following areas:

  • Ability to gather and manipulate large quantities of data

  • Converting data into meaningful storyboard presentations

  • Collaborating with stakeholders to gather requirements; working with IT, reporting and other business units to drive dashboard development and report automation.

  • On-going data analysis & ownership of publishing the monthly Voice of the Customer insights to leadership

  • Showcasing opportunities and pain points through deep-dive analysis with supporting data

  • Leveraging SQL & AI/ML to extract information from text, speech, social media, and cross channel analytics to better understand the root cause of complaints.

What we’re looking for...

You believe that solid data should be behind every important decision. You are a numbers person but you also have a strategic mindset. You have a knack for understanding and visualizing just the right way to share data and practical insights so that people can understand. Most importantly, you are able to create actionable programs based on what you learn from the data.

You’ll need to have:

  • Must be a current participant of Hiring our Heroes Corporate Fellowship Program Cohort 3-2020.
  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience
  • Two or more years of experience with analytics platforms and technologies, including but not limited to Python, Oracle, SQL, Tableau, Verint

Even better if you have:

  • Degree in quantitative discipline such as computer science, economics, operations research mathematics, statistics, or engineering.
  • Training and certification in relevant disciplines such as Lean Six Sigma or Project Management.
  • Experience in automating reports & building Tableau dashboards.
  • A proven track record in delivering meaningful insights to big organizations.
  • Understanding of statistical/data mining concepts and techniques.
  • Experience working collaboratively with a variety of stakeholders.
  • Experience gathering, organizing and analyzing large amounts of information.
  • Strong research, analytical, and critical thinking skills with the capability to see things not readily apparent to others and to find unique solutions to complex challenges.
  • Ability to work, problem solve, and lead independently.
  • Demonstrated excellent written and verbal communication skills

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.