What you’ll be doing...

This opportunity is for Military personnel who are current participants of Hiring Our Heroes Corporate Fellowship Program Cohort 3-2020.

Our goal is to provide outstanding customer service, first call resolution, retention of customers, ongoing coaching and root cause analysis.In this role, you will lead a team of Executive Relations Analysts with the goal of ensuring optimal productivity and quality customer service.The Executive Relations Team is accountable for providing the best customer experience by ensuring that all regulatory, executive and non-executive complaints are cared for in a timely fashion. You’ll be a role model of first class customer service while you develop your team and drive performance, enabling your team to deliver best-in-class customer service.

What we’re looking for...

  • Must be a curret participat of Hirig our Heroes Corporate Fellowship Program Cohort 3-2020
  • Bachelor’s degree or four or more years of relevant work experience.
  • Two or more years leading a team.
  • Two or more years of full time Executive Relations exprience.

Even better if you have:

  • Led a team, preferably in customer service or a call center environment.
  • Highly organized, detail oriented and have the ability to multitask as priorities may change daily.
  • Excellent verbal, written, and interpersonal communication skills.
  • Ability to respond to a rapidly changing business environment.
  • Demonstrates a high degree of accuracy and attention to detail with the ability to successfully prioritize and provide accurate follow up on all issues and correspondence.
  • Demonstrates the ability to work independently without detailed instructions in a fast paced environment.

Demonstrates the ability to collaborate and gather information from a variety of levels and job functions for executive reporting.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.