What you’ll be doing...

Our Fraud Strategy team is responsible for the implementation and oversight of Fraud controls to reduce losses, improve call center efficiencies, and improve the customer experience. As a Fraud Strategy Lead, you will be a Subject Matter Expert in assessing and mitigating Fraud risks. You will have extensive knowledge of the various processes, order flows, and fraud tools; as well as maintain strong collaborative partnerships with our stakeholders.

  • Work with cross-functional teams (Business, Analytics, Operations, Network, and Compliance) to identify new and emerging threats.

  • Perform data/statistical analysis and other techniques to assess the effectiveness of system controls or processes to minimize and prevent fraud losses.

  • Ensure new products are assessed for fraud risks and effective controls are implemented to mitigate risk.

  • Partner with various business units (Sales, Customer Service, Digital Operations, IT, Corporate Security, Compliance, and Network Groups) to reduce fraud while improving customer experience.

  • Develop detailed action plans including alarm modifications, policy recommendations, process improvements, and system enhancements.

  • Tactical and strategic end to end project implementation is required and will include UAT planning, process change review, and documentation, training, and communications.

  • Create new user stories and prioritize appropriately to meet the needs of the business. This includes working with 3rd party vendors, Sales, Operations, Analytics, IT, Channel partners, and Network.

  • Prepare and deliver executive-level presentations communicating risks, mitigation efforts and potential impacts to senior management.

  • Communicate accurate and appropriate results and improvement recommendations for senior management in a timely manner. Monitor management’s improvement actions.

  • Provide insight into Key Performance Indicators (KPIs) as they relate to fraud loss, customer friction, and risk/reward economics.

  • Develop a working knowledge of wireless operations, capital/value stream process, Fraud Center operations.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Four or more years of relevant work experience.

Even better if you have:

  • Bachelor’s degree.

  • MBA or other advanced degrees.

  • Three or more years of experience in finance, risk management, statistics, and project management.

  • Three of more years of demonstrated proficiency in analytical tools such as Tableau, Clik, SQL, Advanced Excel/Sheets, etc.

  • Experience designing, creating, and implementing complex solutions and analytics to assess risks and routine monitoring.

  • Ability to meet deadlines, complete important time-sensitive tasks, and adapt quickly to last-minute changes.

  • Excellent negotiation and communication skills.

  • Ability to create and work in a team environment.

  • Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.

  • Demonstrated critical thinking skills in a dynamic, changing environment.

  • Working knowledge of statistics, reporting, and analytical tools (Tableau, Cognos, SQL) with the ability to perform in-depth analyses of large datasets to identify anomalies.

  • Advanced proficiency in Excel/Sheets and Slides/PowerPoint for analytics and presentation.

  • Previous Risk Management or Fraud experience.

  • Data visualization and ability to design enhancements.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.