What you’ll be doing...

You will own our relationship with one or more strategic clients who operate large, highly secure corporate, and e-commerce systems. Working with small teams of client delivery employees, you will deliver projects, maintain operational stability and ensure overall client satisfaction. The strategic relationships you develop with clients, third-party vendors, and service delivery partners will be critical to our overall success.

  • Advocating for the customer using a deep understanding of their systems, business priorities, and strategic direction.
  • Managing daily operations to ensure the delivered performance and services match customer needs.
  • Consulting with clients on challenges with their systems to deliver operational improvements and a tailored customer experience.
  • Facilitating problem solving and technical resolution meetings between internal client engineers and the client.
  • Ensuring consistent increases in service and system performance over the lifecycle of the business relationship.
  • Managing and coaching directly and indirectly client delivery personnel including engineers, project and account managers.

The Customer Care Representative ensures our customers’ success through the delivery of our Tier 2 support functions. The role is responsible for assisting in the setup and training of new customers, answering customer questions about Verizon Connect products and services, researching or escalating cases that require additional attention to reach resolution, and helping users solve problems using Verizon Connect solutions.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • A degree.
  • Three years of relevant work experience.
  • Experience working in ambiguous multi-tasking environments and with complex, multi-divisional, multi-geographical customers.
  • Experience in client relationship management.
  • Excellent communication and interpersonal skills.
  • Knowledge of customer success processes.
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
  • Strong team player, but still a self-starter – the ability to lead by example.

Why Verizon?

Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice.

  • We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries, performance-based incentives and an employee Stock Program. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program.
  • Your benefits are market competitive and delivered by some of the best providers.
  • You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions.
  • We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*.
  • Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research.
  • You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment.

Your benefits package will vary depending on the country in which you work.

*subject to business approval

Additional requirements:

  • Ability to work flexible shift, which may include early morning hours, late night hours or weekend hours.
  • Software as a Service (SaaS) support experience.
  • Auto electrical background and understanding of technology in automobiles.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.