What you’ll be doing...

This internship position – which is part of the Verizon Campus Program – will give you a chance to channel your drive and enthusiasm while learning from the best minds in the industry. You’ll be front and center, hands-on and contributing your creative energy to high-impact projects from the moment you arrive through the course of this 10-week experience. You will take part in meaningful work and real-life projects within the Verizon Consumer Group that will help you grow both professionally and personally throughout the program.

As a Executive Relations Intern, you may have the opportunity to:

  • Resolve inbound customer cases received via phone/hotline, email, executives, and Government Agencies.

  • Handle customer complaints to satisfaction by coordinating on-line customer contacts, determining access requirements, and interacting with other internal departments in researching appropriate resolution.

  • Develop responses that reflect our company's commitment to quality while also ensuring that action has been taken to resolve the customer's concerns.

  • Identify the root cause of problems by evaluating results and analyzing customer complaints for early detection of problem trends. Making recommendations to management on areas requiring action.

  • Analyze trends that lead to the identification and implementation of improvement processes and alternative solutions to reoccurring problems.

You must be currently enrolled in a degree program and be in good academic standing to be considered.

What we’re looking for...

You’re a motivated self-starter. Never satisfied with the status quo, you’re always trying to beat a personal best. You thrive in a fast-paced environment where new challenges come up every day. You are flexible, dependable and work well in varying environments. Learning quickly is personally rewarding and inspires you to take smart risks.

You’ll need to have:

  • Current enrollment in a Bachelor’s degree program in Communications, Marketing, Business, or related major with an expected completion date between December 2021 and June 2023.

  • Authorization to work in the U.S. without restrictions or need for future sponsorship.

  • Willingness to work remotely.

Even better if you have:

  • Strong analytical skills, communication, leadership and presentation skills.

  • Team player experience including project collaboration within immediate workgroup and across teams.

  • Demonstrated strong attention to detail to identify root causes and fully resolve all concerns.

  • Demonstrated ability to multi-task and manage individual case load in a fast paced environment.

  • Demonstrated ability to operate independently in a remote environment.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.