What you’ll be doing...

We're adding a Process Analyst to work on an exciting portfolio of innovative projects to enable digital operational excellence in Verizon Business Group (VBG) Customer Operations. The program direction includes artificial intelligence, operations automation, and industry leading omnichannel technology to improve the efficiency and client experience of our services. The Process Analyst will gather and analyze data from a global customer operations environment to help transform data into actionable intelligence. You will analyze business operations and processes, identify business needs and opportunities, analyze various factors that impact the operation, collaborate to find potential solutions, and work with stakeholders throughout the business to implement process enhancements. You will interact with various IT professionals, business stakeholders and subject matter experts to help produce actionable results.


  • Define business problems with operations teams and leadership.
  • Identify and document process measures, issues and opportunities, and waste in the process.
  • Evaluate measurement systems in relation to defined data and process.
  • Gather and analyze data and processes.
  • Collaborate with stakeholders to outline innovative solutions.
  • Identify specific business opportunities.
  • Work with operations teams and leaders to implement and pilot solutions.
  • Interact with stakeholders to support and progress projects.
  • Assist with project management for selected projects.
  • Coordinate with operation teams to produce actionable outcomes.
  • Test business processes and recommend improvements.
  • Create and monitor and control plans for operations.
  • Assist with governance and process control.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Three or more years of experience working as a process analyst in a data-driven field.
  • Three or more years of experience evaluating processes, identifying process gaps, and redesigning processes
  • Technical experience with one or more of the following: Python, Apache Spark, NoSQL/Hadoop, SQL, Data Visualization, Machine Learning, Artificial intelligence, and more.
  • Willingness to travel occasionally.

Even better if you have:

  • A degree.
  • Lean Six Sigma Green Belt certification.
  • Excellent written and verbal communication skills.
  • Demonstrated analytical and conceptual thinking.
  • Strong presentation and reporting skills.
  • Management and organizational skills.
  • Ability to be adaptable and capable of working in a changing environment.

When you join Verizon...

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.