Summary

What you’ll be doing…

Customers rely on us for the best network and entertainment. And when they have questions or issues, you’ll be there with exceptional technical support and customer service. You’ll join a tech support team in a call center to help our Fios customers with their voice, data, and video services. The team will be troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Because here, better matters.

Please note that this position is based out of Silver Spring, MD and is not a home-based position. When the Silver Spring, MD Call Center reopens for general employee access, employees will be required to report to Silver Spring, MD and work out of that location. Until the Silver Spring, MD Call Center reopens for general employee access, new hires into this position will be permitted to work from home (including for virtual training and orientation).

Responsibilities

When you join Verizon…

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other.  Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment.  Of course, we will offer you great pay and benefits, but we’re about more than that.  Verizon is a place where you can craft your own path to greatness.  Whether you think in code, words, pictures or numbers, find your future at Verizon.

Your responsibilities will include, but are not limited to:

  • Answering incoming calls from customers with order inquiry and/or trouble reports. .
  • Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network.
  • Performing analysis and isolation of trouble conditions and creating and sorting trouble reports.
  • Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment.
  • Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience.
  • Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

Qualifications

What we’re looking for…

You’ll have a dedication to customer service excellence with amazing communication skills and a positive, professional attitude.  You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.

Even better if you have:

  • A related Associate Degree or 2+ years’ relevant experience.
  • Technical support call center experience.

Test(s) Required

VZ Test for Customer Service
Computer & Internet Know Test
Fiber Cust Support Analyst SI

Test Preview

Test Previews

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.