What you’ll be doing...

Work collaboratively in a team environment as part of the Employee Payroll Support (EPS) Team. Respond to payroll inquiries via inbound phone calls and emails and handle employee escalations. This position will interact on a regular basis with employees of all lines of business, HR, Time and Attendance teams and external Vendor Absence Administration personnel. Position performs a variety of activities in support of the functional processes, programs and/or services.

  • Answer incoming calls regarding direct deposit, salary changes, special pay, short term disability, and general payroll time reporting inquiries.

  • Maintaining a high level of professionalism with employees and working to establish a positive rapport with every interaction.

  • Cooperatively interact with peers in HR, Benefits, and Benefit Vendors to resolve employee questions/issues.

  • Accurately update employee call details in the employee payroll support case database.

  • Collaborate with the leadership team to stay updated on payroll knowledge and stay informed of any changes in policies/procedures.

  • Impact the bottom line by problem solving and providing first call resolution.

  • Respond timely and accurately to payroll related email inquiries.

  • Manage workflow to ensure all payroll inquiry cases are completed accurately and timely follow up is provided to employee.

  • Interact within the Payroll Operations Support and Control teams to discuss change enhancements to existing system processes.

  • Supports internal and external audit compliance.

  • Other administrative duties, as required.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.

Even better if you have:

  • A Bachelor's degree.

  • One or more years of Customer Service experience.

  • Certified Payroll Professional Certification or FPC or equivalent work experience.

  • HRMS/Payroll Processing/Timekeeping system applications.

  • General understanding of required compliance with legal, regulatory, and financial requirements governing functional tasks and activities.

  • Finance Operations such as Payroll experience.

  • Experience with end to end payroll processing requirements.

  • Results-oriented, strong sense of urgency, proactive.

  • Demonstrated ability to manage multiple functions simultaneously.

  • Knowledge of payroll practices, policies, and procedures.

  • Strong quantitative, organizational, and analytical skills.

  • Excellent communication skills.

  • A team-oriented individual who interacts and supports team members, team building.

  • Demonstrated ability to manage large work volumes, show flexibility to meet processing demands, and adapt easily to change.

When you join Verizon

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.