What you’ll be doing...

The Fraud Testing Consultant is responsible and accountable for the evaluation of planned changes to the Enforce - Fraud MonitoringSystemapplication; coordinate release management for projects being implemented during the planned change periods (Enterprise release, minor releases, change controls). Additionally, this consultant will perform risk reviews, develop test cases and execute user acceptance testing to minimize fraud risks to the business. Collaborate and strategize with other testing teams and business partners to share priorities, test cases, and resources to minimize redundancies and improve UAT (User Acceptance Testing) efficiencies across the organization.

  • Coordinate UAT resources for enterprise applications for all scheduled enterprise releases to test for process weaknesses and control gaps.

  • Assess and mitigate risks introduced during planned releases and control changes by evaluating systems to ensure proper internal controls are functioning as intended.

  • Partner with Call Center Representatives or other stakeholders for Production level testing.

  • Provide Go/No Go for pre and post production releases.

  • Track and manage all defects identified.

  • Partner with cross-functional teams and business leaders nationally to design system enhancements and troubleshoot technical issues that involve the prevention, detection and response to control related risks and deficiencies.

  • Leverage professional expertise and judgment to evaluate, develop, test and approve proposed enhancements for the assigned VZ systems, ensuring proper functionality and controls.

  • Use system experience and channel background to develop and execute test cases to identify control gaps and weaknesses.

  • Collaborate and strategize with other UAT testers in the business to share priorities, test cases and resources to minimize redundancies and improve UAT efficiencies throughout the organization.

  • Communicate results by tracking updates and communications that clearly identifies results and gaps in the context of the system testing process.

  • Support a 24/7 Fraud Operations.

What we’re looking for...

You are familiar with Verizon’s control environment, able to quickly analyze and determine root causes, think strategically to implement new methods of detection, develop strong visual analytics to monitor alarm health and partner with IT, the business and external partners to continually evolve security and prevention.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Four or more years of relevant work experience.

Even better if you have:

  • A Bachelor’s degree in Management Information Systems, Computer Science, Math, Statistics, Business, Finance or related field; or equivalent experience.

  • Two or more years of experience testing applications (e.g. Point of Sale, Billing, Front-ends, etc.), with a concentration in operations, Compliance, business controls, audit, or Finance or two or more years of hands on experience using systems applicable to the channel supported.

  • Knowledge of the software development life cycle (SDLC), Agile and SQA methodologies.

  • Experience analyzing current business and system processes for potential areas of improvement, writing test scenarios and coordinating with business and technology partners regarding feedback and sign-off.

  • CISA (Certified Information Systems Auditor) or CIA (Certified Internal Auditor) certification.

  • CAPM (Certified Associate of Project Management) or PMP (Project Management Professional) certification.

  • Proven ability to plan for and manage numerous processes and ad hoc requests simultaneously, effectively prioritize tasks and meet customer requirements for timeliness and accuracy.

  • Proven experience evaluating system process flows, interpreting technical documents, developing test cases that test control environment and executing effective testing within tight timeframes.

  • Proven experience leveraging auditing principles and methods to evaluate policies, processes and systems to identify business risks and control gaps.

  • Strong Project Management experience with the proven ability to work on multiple projects concurrently leveraging excellent organization and time-management skills.

  • Experience working with cross-functional teams to create specifications for reports and analysis based on business needs.

  • Willingness to work flexible hours including nights and weekends.

  • Experience providing business-related/and or technical subject matter expertise on large, highly complex reporting projects and business analytics to support management, multifunctional departments, staff members, and peers.

  • Advanced proficiency in Microsoft Excel for analytics and Google Suite for presentation.

  • Ability to meet deadlines, complete important time sensitive tasks and adapt quickly to last minute changes.

  • Excellent negotiation and communication skills.

  • Project management experience with the ability to handle multiple projects concurrently leveraging organization and time-management skills.

  • Telecommunications experience.

  • Fraud experience.

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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