When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

At BlueJeans by Verizon, we’re transforming the way people meet by creating a human connection in every experience. Together, we’re bringing video to everyone, regardless of location or device, including mobile, desktop, or room systems. We work with thousands of companies worldwide to upgrade everyday meetings, large-scale events, and social network broadcasts by replacing traditional web conferencing with face-to-face video communication. All our customers have one trait in common: they understand the benefits to bringing their employees, leaders, and partners closer together. Since 2009, we have raised 175M dollars in funding led by Accel Partners, Battery Ventures, NEA, and Norwest Venture Partners.

  • Take Operational responsibility for BlueJeans network assets including LAN, WAN, and security infrastructure.
  • Assist with troubleshooting and diagnostic efforts on a daily basis.
  • Interact with NOC and support personnel to coordinate maintenance activities.
  • Advise platform engineering teams on AWS / Azure / GCP best practices for connectivity and resiliency.
  • Assist Voice Services engineers with diagnosing customer reporting call quality issues.
  • Maintain network automation tools for optimal network performance.
  • Document new processes, document troubleshooting steps, user guides and share with other engineering teams.
  • Assist SRE and NetOps personnel with vSphere and AWS administration.
  • Work with tools and data science engineers to monitor and automate infrastructure for high quality service delivery.
  • Work well as part of a team, willing to work flexible hours.
  • Visiting datacenter locations may be required.

What we’re looking for...

You will need to have:

  • Bachelor's degree in Computer Science or Information Technology or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Willingness to travel.

Even better if you have:

  • Knowledge/understanding of BGP, MPLS, and IPSEC.
  • Experience with VXLAN / EVPN a plus as well as SSLVPN and NAC.
  • Hands-on experience with Juniper MX, SRX, and QFX as well as Cumulus Linux.
  • Proficiency with Visio, OmniGraffle, or LucidCharts.
  • Strong customer service skills in order to create and maintain strong relationships with our vendor partners.
  • Ability to build effective working relationships with BlueJeans internal Support, Engineering and Operations teams.
  • Demonstrated skill in using an on-line ticketing assignment tool (JIRA).
  • Good verbal/written communication and negotiation skills.