When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Verizon CX Team is a new internal group tasked with evolving the Verizon customer experience across all channels and touchpoints through the design and implementation of innovative products and services that customers love. Working from a studio space at 140 West Street, the team is assembling the brightest designers, strategists, researchers, to collaborate within teams and with partners to shape the future of the customer experience.

As a Senior Designer, you will contribute to design initiatives that impact the end-to-end customer journey, designing brand-defining experiences for a range of consumer-facing products and services. One in three Americans uses Verizon services, so your work will have a meaningful impact at a massive scale.You will be accountable for your growth as an individual practitioner. You will produce sound, effective design solutions, and collaborate with your team to come up with ideas and make things. You will get to know your partners in product, tech, and business, and practice active listening to present rationale for the whole team’s solutions. Outside of your project, you will externalize your skills and knowledge to colleagues.

  • Generate multiple credible design solutions with guidance.

  • Participate in divergent/convergent group work.

  • Exhibit mastery of shared tools and software for design.

  • Understand and apply patterns from the Verizon design system to create a consistent user experience.

  • Maintain organized working files and project directories.

  • Explore, refine, and document design solutions thoroughly.

  • Participate in user insight gathering activities through observation and notetaking.

  • Participate in analysis of observations to develop insights and user insight communications.

  • Actively research competitive products, industry trends and topics.

  • Effectively design solutions within Verizon’s business context and revenue model.

  • Build a working knowledge of UI standards for common platforms (iOS, Android, Web).

  • Investigate and design effective UI for targeted technologies.

  • Effectively prioritize work and manage time for given tasks.

  • Articulate user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.

  • Actively participate and contribute to group dialog and activities, applying active listening and productive conversational builds.

  • Clearly and concisely communicate the current project plan, goals, and expected outcomes.

  • Present in meetings as representative of primary discipline(s).

  • Provide mentorship in areas of expertise.

What we’re looking for...

You are an advanced design practitioner who grounds user-centered design solutions in product, tech, and business strategies. You are able to work independently and deliver reliably within deadlines. You are a mentor for designers in your areas of expertise on your projects and contribute more broadly to our communities of practice. You are comfortable thinking on your feet and handling complexity. You communicate confidently, concisely, and clearly.

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.

  • Four or more years of relevant work experience.

Even better if you have:

  • A degree in design or related field of study.

  • Professional portfolio of design work from pencil and whiteboard, to wireframes and prototypes (blog, Dribbble, Github, etc).

  • Portfolio examples of contributions to multiple design programs or shipped products with a large user base.

  • Ability to digest and translate complex technical requirements into intuitive experiences.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.