When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You’ll join the team responsible for supporting the nation’s largest, most reliable network. As a Senior Network Engineer, you’ll respond to customer troubles, ensuring that they are resolved quickly and efficiently. You’ll also take proactive steps to improve our processes, coach team members, and help our customers understand the benefits of our many automation tools. Your role will be critical to ensure we’re able to exceed customer expectations and keep improving every day.

  • Handling customer issues based on assigned tickets.

  • Enlisting other repair organizations or escalating, when necessary, to problem solve.

  • Detailing and tracking issues, and keeping customers updated regarding the status of their issues.

  • Managing the ticket bucket and call queues.

  • Monitoring quality through evaluation of tickets and calls.

What we’re looking for...

You enjoy the process of isolating, analyzing, and solving problems. You understand and like working in theoperations support environment, which requires flexibility, strong communications skills, and outstanding customer service. You thrive in a fast-paced environment where you can you your troubleshooting expertise to make us even better.

You’ll need to have:

  • Bachelor’s degree or relevant work experience.

  • Experience with networking (e.g., routing, switching, and wireless technologies).

  • Knowledge of networking on CCNP level.

Even better if you have:

  • A degree.

  • Experience performing WAN or LAN administration on 200 or more network devices.

  • Industry certifications in CCNA, CCNP, or ITIL.

  • Experience in a client-facing role.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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