When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Digital WorkPlace (DWP) serves the internal lines of business with secure, cost effective messaging and collaboration platforms. The DWP organization within IT is focused on enabling an ecosystem that hones in on digitizing the customer experience through technology with a cloud/mobile first tenet.

You will be part of a team responsible for SaaS products for the DWP group that provides services globally to Verizon staff enhancing their communication and collaboration capabilities and play a key role in delivering and supporting SaaS products to the business.

You will work closely with a team of talented administrators, change management specialists, and internal stakeholders playing a key role in delivering and supporting SaaS products to the business. In this role, you will manage and support the various SaaS and on-prem products.

You’re a creative thinker who likes to explore, and uncover the issues. You’ll be constantly on the lookout for new features and ways to utilize the SaaS services, keeping up with evolving technologies and emerging industry trends.


  • Managing and troubleshooting SaaS systems including but not limited to Google Workspace, Slack, Proofpoint, CASB, data migration platforms, and encryption software.
  • Effectively providing day-to-day Microsoft on-prem Exchange and SMTP email operational support to internal customers covering all Servers and Mail Relays within EMEA and APAC.
  • Providing cross-over with other team members as appropriate to deliver a consistent support function across Verizon.
  • Provisioning lead technical support when nominated on major projects undertaken within Verizon.
  • Involvement in implementation discussions working with non-technical stakeholders.
  • Identifying and driving opportunities to improve automation for the company; scoping and creating automation for deployment, management, and visibility of our services.
  • Mentoring junior IT and helpdesk personnel.
  • Vendor engagement for troubleshooting.
  • Daily monitoring and acting on alerts.
  • Leading recovery during outages and participating in on-call rotation.
  • User support/managing ticket queue.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.

  • Experience with and a high-level knowledge of one or more of: Slack, Google Workspace Enterprise administration, CASB concepts and use, data migration to SaaS.

Even better if you have:

  • A degree or equivalent experience.

  • Experience supporting enterprise-level SaaS environments.

  • Strong troubleshooting skills, software configuration, and performance tuning for SaaS apps.

  • Strong knowledge of information security operations and best practices.

  • O365 and AD management experience.

  • Experience automating system and software configurations and deployments with Python, Javascript, powershell, and/or GAM.

  • Knowledge of log management systems (e.g., Splunk).

  • Ability to identify / prioritize tasks and work independently without micromanagement.

  • Excellent written and interpersonal communication and documentation skills.

Moving the world forward together

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