When you join Verizon

You’ll have the power to go beyond – doing the work that’s transforming how people, businesses and things connect with each other. Not only do we provide the fastest and most reliable network for our customers, but we were first to 5G - a quantum leap in connectivity. Our connected solutions are making communities stronger and enabling energy efficiency. Here, you’ll have the ability to make an impact and create positive change. Whether you think in code, words, pictures or numbers, join our team of the best and brightest. We offer great pay, amazing benefits and opportunity to learn and grow in every role. Together we’ll go far.

Diversity and Inclusion at Verizon

At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

What you’ll be doing...

The Verizon Consumer Group (VCG) Business Transformation organization is responsible for challenging conventional paradigms to re-engineer our ways of working, transform customer experiences, and deliver customer-centric business and process efficiencies to drive growth and increased profitability.

This Director will lead a team of process engineers that will leverage AI, strategic and competitive insights, Voice-of-Customer, Voice-of-Employee, data analytics and Business Process Management to identify and champion initiatives to improve the customer experience, drive growth and efficiencies for VCG focused on the Marketing and Supply Chain functions, with a scope that ranges across digital and physical arenas. In addition, the Director will partner with multiple business leaders to identify end to end customer journey and business process opportunities to reimagine how customers engage with VZ and opportunities to transform business outcomes. With a blend of business process management, change management, strategy and operational experience, this leader will guide the business through transformational change that includes developing actionable plans as well as technology recommendations that deliver optimal customer experiences, reduce costs to the business, and increase market share.

Key Responsibilities:

  • Lead a team of process engineers that partner with cross functional leadership on process improvement, transformational change and delivering outcomes that keep the customer at the center while reducing costs.
  • Evaluate opportunities with Lean Six Sigma DMAIC tools and methodologies, as well as a thorough analysis and understanding of key drivers, assumptions, and scenarios
  • Collaborate with cross functional leaders in prioritization of initiatives as well as the development of an overall strategic roadmap
  • Demonstrate exceptional stakeholder skills, communicating to generate support for recommendations among business leaders across the organization
  • Identify and mitigate conflicting marketing and supply chain departmental goals and influence change to performance objectives to align with business process improvements
  • Work with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to senior management, other executive, functional, or regional management while supporting syndication with stakeholders across the organization

What we’re looking for...

  • 10+ years total experience; MBA highly desired, or advanced university degree
  • Deep experience in marketing, distribution, and supply chain
  • Design Training preferred
  • User story experience
  • Strong business acumen
  • Effective interaction with senior executives
  • Excellent verbal and written communication skills
  • Experience creating and presenting presentations to all levels of an organization
  • Broad business knowledge in telecom and technology space
  • Multi-functional experience a plus – finance, sales, operations, marketing, planning and strategy
  • Master Black Belt, Project Management, Lean and/or Six Sigma, or Change Management Certifications highly desired
  • Significant experience developing, implementing and tracking metrics, data analysis and reporting at the organizational level
  • Demonstrated ability to drive cross-functional teams to meet business objectives and influence co-workers while fostering strong working relationships

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.