MoveTheWorldForwardTogether

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

When there are network outages or service issues, you’ll be there to prioritize the situation, solve the problem or find higher level technical support who can. You will support core systems such as the Global VoIP, TDM and Global SS7 switching networks. Your role providing Tier 1 support and network surveillance will keep things running efficiently and change the way that our customers live, work, and play.

  • Monitoring switch and data network elements and responding to network alarms and events.
  • Performing initial trouble triage and resolving and/or raising issues.
  • Presenting technical information and issue status to customer service centers, technical support organizations and management teams.
  • Generating, managing and updating problem-tracking tickets, flash notifications and critical issues.
  • Providing timely and accurate network information to management and other groups during network events and major outages.

What we’re looking for...

Being the first one to encounter and solve a problem is enjoyable to you. You’re great at following an established process or procedure to complete tasks. Experience navigating and working well at all levels in a fast-paced, ever-changing network environment. You are dependable and enjoy the flexibility necessary to support the rotational needs of a technical support environment.
You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Willingness to be on call for some weekends and perform shift work on a flexible schedule.
  • A valid Driver's license.

Even better if you have:

  • A degree.
  • Knowledge of telecommunications equipment and technologies like Telephony Switching, Data Communications and Network Routers.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.Check out our diversity and inclusion page to learn more.

Moving the world forward together

Our credo is at the core of the
V team culture.  

Perks that work for you

View our benefits

Learn more

Explore more about Technology jobs

Your Careers Account

Create / update your career account