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What you’ll be doing...

The Analyst – Legal Support position is part of the Court Order Compliance Team within the Verizon Security Assistance Team (VSAT) reporting into Corporate Security. The primary mission of the Verizon Corporate Security Organization is to ensure the safety and security of Verizon employees, proprietary information, assets, and facilities.
VSAT is a 24x7x365 operation that is responsible for responding to all court orders, search warrants, surveillances (if designated as a backup) served on the company for customer records and providing support (onsite) for all life threatening situations. The analyst is accountable for meeting and exceeding the2021operational business metrics while simultaneously safeguarding customer information/business records and providing 5-star customer experience.
This is a fast paced environment that provides the opportunity to work individually and as part of a team to achieve goals. The workload is a combination of calls and cases. For the vast majority of life threatening situations an analyst will need to understand the situation, engage with caller to determine best tools/info to locate device or when to utilize additional means to assist of location. The ability to multi-task is indispensable. Shifts are likely to include overnight and weekend hours. Schedule may be a 4/40 workweek. You will be required to work a minimum of three holidays to ensure 24x7x365 coverage. Shifts are static until changed to meet the needs of the business. Provisions are provided during inclement weather in the event employees must remain onsite to maintain the operation. Applicant must be eligible to apply for and obtain a FBI clearance and adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.

  • Communicate with the law enforcement community in regards to life threatening situations 24x7x365 by answering calls, authenticating the caller in order to provide law enforcement with the customer records needed for the high priority emergent matters (i.e., location)
  • Ensure that all cases are correctly documented and managed end to end in compliance with all applicable laws and company procedures
  • Validate, log and respond to all court orders and search warrants served upon the company for customer records (i.e., transaction detail and location)
  • Demonstrate sound decision making and understanding of when a matter needs to be escalated /referred to a lead analyst and or management to achieve the best possible outcome for all parties.
  • Use strong communication skills to build and maintain collaborative working relationships with internal stakeholders whereby providing guidance on matters relating to the release of company records
  • Use strong analytical skills to evaluate and simplify complex information contained in the Court Order/Search Warrants
  • Maintain confidently and deal effectively as a liaison with Law Enforcement community
  • Facilitate educational presentations for law enforcement agencies/organizations to further demonstrate our commitment to and support of public safety.

What we’re looking for...

You’ll need to have:

  • Bachelor's degree or one or more years of work experience.
  • Wireless, customer service or technical support experience.
  • Must be eligible to apply for and obtain a FBI clearance and adhere to all ongoing requirements to maintain cleared status as it is a requirement of the position.
  • Willingness to travel.

Even better if you have one or more of the following:

  • Bachelor’s degree.
  • Two or more years of wireless, customer service or technical support experience.
  • Proficiency with the use of Verizon Wireless billing systems and MARS.
  • Knowledge of Verizon Wireless Network and call processing.
  • Strong interpersonal and organizational/prioritization skills.
  • Excellent oral and written communication skills.
  • Proven ability to make critical decisions independent of direct supervision.
  • Experience with Microsoft Office applications.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

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