When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Principal Engineer will provide Day 2 operations for integrated IoT solutions and customers that includes the integration of end-point devices, Linux hosts, Cradlepoint Wireless routers, and management from within a hosted SaaS/PaaS. You will partner with third-party field services and Internal Verizon support teams to deliver a comprehensive support solution.

  • Managing incidents and solutions through internal case management and change management tooling
  • Educating customers in Cradlepoint best-practices.
  • Helping to facilitate training with internal resources and customers.
  • Engaging with multiple internal departments (R&D, Sales, Sales Engineering).
  • Technical writing such as:documenting solutions, writing technical articles, and developing training materials.
  • Continuing professional development by staying current on the latest innovations and trends in all areas of information technology.
  • Recommending enhancements to Cradlepoint Products and Services.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Knowledge of authentication, monitoring, and alerting systems(AD, RADIUS/TACACS+, SNMP managers, Sev1).
  • Experience with Linux (Redhat, Ubuntu), TCP networking, and network security concepts.
  • Willingness to travel.

Even better if you have one or more of the following:

  • A degree.
  • Ability to troubleshoot complex problems.
  • Ability to communicate through documentation as well as knowledge transfer to peers.
  • Ability to diagnose device connectivity to hosts, local storage, and integration with management platforms.
  • Experience with Cradlepoint Netcloud Manager for LTE/5G WIFI.
  • Experience with Dockers/Containers.
  • Experience integrating with cloud service providers(AWS/Azure).
  • Experience with automation frameworks and scripting languages like Ansible, Python.
  • Ability to divide and conquer problems, communicate clearly, work within a structured change environment.
  • Ability to work with limited direction.

Open to other Verizon locations.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Moving the world forward together

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