When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

  • Oversee the infrastructure and network operation by responding appropriately to alerts and events.
  • Oversee incident resolution, ensuring appropriate response to escalations.
  • Coordinate infrastructure repairs including directing remote activities to ensure continuity for service delivery.
  • Review root cause analysis documentation to address performance management and incident correlation issues.
  • Provide data center support where appropriate.
  • Oversee daily shift activities and document in appropriate reporting and ticketing tools and ensure continuity for any outstanding issues.
  • Provide incident notification to Government representatives.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Currently possess an active Secret Clearance.
  • Minimum DOD 8570 level - Information Assurance Technician (IAT) Level II.
  • Experience in the field in positions of increasing complexity and/ or responsibility across a range of products.
  • One or more industry certifications or advanced level certifications Qualified to work as a team lead.
  • Experience in planning and deployment of relevant tools or equipment.
  • Experience with technology migrations and upgrades.
  • Experience dealing with support and vendors.

Even better if you have one or more of the following:

  • Ability to identify and communicate key performance indicators.
  • CISCO Certified Network Professional (CCNP) (Routing and Switching)
  • CISCO Certified Design Professional (CCDP)
  • Microsoft Certified Technology Specialist (MCTS)
  • Microsoft Certified Solutions Associate (MCSA) certification.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Moving the world forward together

Our credo is at the core of the
V team culture.  

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