When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Verizon CX Team is an internal group tasked with evolving the Verizon customer experience across all channels and touchpoints through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience.
You are a design leader focused on modeling and sharing deep expertise, guiding team process, and aligning your team around a design vision. Your role focuses on defining and aligning teams around a design vision that informs approach, and increased accountability for opportunity framing and solution quality. You develop and communicate a strong point of view as a mentor and thought leader within the Design organization. Designers, from your team and across the organization, look to you for direction. Design leaders and business partners look to you for a fresh perspective. You drive successful business outcomes through your team’s project contribution. While the role of Principal Designer does not require formal management responsibilities, you may lead a project team and have direct reports. You play a critical role in elevating design dialogue and shaping the design process within teams and throughout Verizon Design.

  • Facilitate and inspire creative concepting.
  • Challenge designers to responsibly push the boundaries during concept phases.
  • Lead team activities to identify appropriate design problems, solutions, and opportunities within project brief and client context.
  • Generate multiple credible design solutions.
  • Explore, refine and document solutions thoroughly.
  • Develop, evaluate, and refine concepts based on learnings from prototypes.
  • Create prototypes to demonstrate design intent or feasibility.
  • Support planning and facilitation for iteration and critique to improve solution quality and support user, business, and technical requirements.
  • Recommend and facilitate design activities/methods to guide teams and clients through ambiguous project periods.
  • Identify activities and communications necessary to deliver digital product strategy ideas to a client.
  • Build a shared understanding of how the method and tone of communication impacts the project.
  • Create transparency into your decision-making process, and recognize valid challenges to your point of view.
  • Externalize choices and behaviors so that the team can understand the rationale.
  • Maintain fluency in shared tools and software.
  • Maintain organized working files and project directories.

What we’re looking for...

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Consumer-facing digital design leadership experience.

Even better if you have one or more of the following:

  • Advanced degree in design or business.
  • Eight or more years of consumer-facing digital design leadership experience.
  • History of building next gen experiences at scale with cutting edge organizations.
  • Experience defining and driving the vision of experience programs and/or partnership based programs.
  • A track record of gaining the trust and respect of others so as to build and lead world-class teams in transformational and high growth environments.
  • Comfort managing concurrent projects in a fast-paced, results-driven environment and high-level strategic planning with tactical daily execution.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.