When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon’s Cloud Engineering & Enablement team is looking for Jira/Confluence administrator and Cloud Support Engineers. You will be playing a key role in Supporting and architecting the DevOps platform Tools on Cloud along with enabling self-service, innovative solutions and customer support. Expertise in Cloud, Devops Tools, SRE, Scripting and Engineering Support with excellent communication skills. Jira/Confluence Administrator who will be responsible for administering, evolving and supporting Jira/Confluence Server/Data Centre instances.

  • Architecture level influence over the entire implementation along with the business as usual administration.
  • Take ownership of customer issues reported for DevOps tools and seeing problems through to resolution within SLA.
  • Research, diagnose, troubleshoot and identify solutions to resolve DevOps tools related issues.
  • Build tools and required infrastructure in public cloud providers (AWS, Google Cloud, Azure, etc.)
  • Build intrinsic connect with user community and understand the business needs.
  • Enhance, Expand and Augment the DevOps tool umbrella to stay on top of latest trends.
  • Participate in design review of new infrastructure, and new product/tool development.
  • Participate in DevOps tool analysis, creates proof of concept models, and makes recommendations to support the tools selection process.
  • Ensure tool compliance to Verizon security protocols.
  • Generate actionable metrics to measure the performance of the infrastructure tools, frameworks and other systems that support the entire engineering and release.
  • Engage with vendors on a regular basis to understand product upgrades and new features.
  • Proactively identify server performance improvements, devise upgrade plans, and execute those plans in a timely manner.
  • Connect with external DevOps user community through meetups and forums to understand the best practices and share common solutions that have paved way for user experience.
  • Incidence management and root cause analysis.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of experience.
  • Four or more years of relevant work experience.
  • Four or more years of experience in supporting DevOps tools, Cloud and SRE.
  • Proven experience as a Super user or Administrator of Jira/Confluence.
  • Experience in installing and configuring new Jira/Confluence environments.
  • Worked on Jira/Confluence integration with SSO/LDAP/SSO systems.
  • Experience with Jira plugin management/development.
  • Knowledge in configuring Jira Data Centre clusters/load balancers/SSO.
  • Knowledge of the Jira platform with experience building complex Jira workflows, permission schemes, and screens.
  • Knowledge of the Jira application framework for custom application development as well as experience leveraging the Jira API.
  • Experience working in the Agile development process and good understanding of various phases of Software Development Lifecycle.
  • Proficiency in Linux Operating Systems (kernel vs. user space, scheduling, bypass drivers, etc.)
  • Hands-on experience in AWS (Lambda, Ec2, ELB, S3, EFS, RDS, Cloud Watch, Cloud Formation, IAM, Route53. ELB, Device form etc.)
  • Experience in Devops tools like Jenkins, Gitlab, etc.
  • Experience with a scripting/coding language(s) - Perl, Python, Groovy, Ruby, shell.
  • Experience with a configuration management tool a plus - Puppet, Ansible, Chef.
  • Experience in Monitoring/Alerting tools and platforms such as Prometheus, Grafana, Datadog, New Relic, Pingdom, etc.
  • Experience in CI/CD and workflow automation.
  • Experience engineering or operating infrastructure-as-a-service platforms such as AWS, Google Compute Engine, Azure, Soft Layer, etc.

Even better if you have:

  • Master’s degree.
  • Self-starter that enjoys learning new tools, technologies, and most of all, solving problems.
  • Ability to quickly understand complex operating environments.
  • AWS Operations Certifications.
  • Experience to SQL, PostGres and NoSQL databases.
  • Experience on SafeAgile.
  • Experience on Agile to SafeAgile and Jira to Rally/JiraAlign migration.