When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon’s Cloud Engineering & Enablement team is looking for DevOps and Cloud Support Engineers. You will be playing a key role in Supporting and architecting the DevOps/Testing platform Tools on Cloud along with enabling self-service, innovative solutions and customer support. Expertise in Cloud, Devops Tools, SRE, Scripting and Engineering Support with excellent testing background and communication skills.

  • Ensure that products and services meet the established standards set by the company.
  • Maintain strong overall quality control of products made by the company adhering to reliability, performance and customer expectation.
  • Develop quality engineering standards and company processes and Create reports documenting errors and issues for fixing.
  • Taking ownership of customer issues reported for Devops/Testing tools and seeing problems through to resolution within SLA.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve devops/testing tools related issues.
  • Building tools and required infrastructure in public cloud providers (AWS, Google Cloud, Azure, etc).
  • Developing automation and orchestration playbooks/scripts, blueprints, and/or workflows related to service deployments
  • Enhance, Expand and Augment the devops tool umbrella to stay on top of latest trends.
  • Participating in design review of new infrastructure, and new product/tool development.
  • Participating in devops tool analysis, creates proof of concept models, and makes recommendations to support the tools selection process.
  • Ensuring tool compliance to Verizon security protocols.
  • Generating actionable metrics to measure the performance of the infrastructure tools, frameworks and other systems that support the entire engineering and release.
  • Engaging with vendors on a regular basis to understand product upgrades and new features.
  • Proactively identify server performance improvements, devise upgrade plans, and execute those plans in a timely manner.
  • Building intrinsic connect with user community and understand the business needs.
  • Connecting with external devops user community through meetups and forums to understand the best practices and share common solutions that have paved way for user experience.
  • Incidence management and root cause analysis.
  • Coordination and communication within the team and with customers.

What we’re looking for...

You’ll need to have:

  • Bachelor’s degree or four or more years of experience.
  • Four or more years of relevant work experience.
  • Four or more years of experience in supporting DevOps/Testing tools, Cloud, SRE and automation.
  • Proven work experience as a DevOps Support Engineer or similar role.
  • In-Depth Understanding of Testing tools like qTest, Tosca, Jmeter, Selenium, etc.
  • Experience in Understanding of Code Quality analysis tools like sonarqube, checkmarx, etc.
  • Experience with the Linux operating system (kernel vs. user space, scheduling, bypass drivers, etc.)
  • Hands-on experience in Devops tools like JIRA, Confluence, Jenkins, Gitlab, etc.
  • Experience analyzing test results on application functionality, database impacts, errors or bugs, usability, users stories and/use cases/requirements for validity and feasibility.
  • Experience in Monitoring/Alerting tools and platforms such as Prometheus, Grafana, Datadog, New Relic, Pingdom, etc.
  • Experience with SQL, PostGres and NoSQL databases.
  • Experience in CI/CD and workflow automation.
  • Hands-on experience in AWS (Lambda, Ec2, ELB, S3, EFS, RDS, CloudWatch, CloudFormation, IAM, Route53. ELB, Device form etc.)
  • LDAP, SSO, Active Directory support\Implementation experience.
  • Experience engineering or operating infrastructure-as-a-service platforms such as AWS, Google Compute Engine, Azure, Soft Layer, etc.
  • Demonstrated experience with a scripting/coding language(s) - Perl, Python, Groovy, Ruby, shell.
  • Demonstrated experience with a configuration management tool a plus - Puppet, Ansible, Chef.

Even better if you have one or more of the following:

  • Master’s degree.
  • Basic Understanding of NLU / NLP.
  • AWS Operations Certifications.
  • Experience in containers technology (Docker, rkt, cri-o, etc).
  • High reasoning aptitude and ability to quickly understand complex operating environments.