Lead Experience Designer - B2B Shop

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Verizon CX Team is an internal group tasked with evolving the Verizon customer experience across all channels and touch points through the design and implementation of innovative products and services that customers love. The team is assembling the brightest designers, design strategists, researchers, and product managers to collaborate within teams shaping the future of the customer experience.

You'll bea model design practitioner who facilitates and delivers sound design solutions through collaboration with team and partners.You'll be accountable for the growth of yourself and the other designers on your team. You will produce sound, effective design solutions, and draw connections between projects and the organization’s broader strategies. You'll collaborate with your team to come up with ideas and make things, but also guide them to make the right decisions for the user and business. You'll continue to mentor designers in your areas of expertise on your projects and help designers make connections between core disciplines. You will support the teamand deliver real-time feedback. You will facilitate collaboration with product, tech, and business partners on your projects.

• Generate multiple credible design solutions.
• Engage in divergent/convergent group work.
• Judge solution quality and context appropriateness.
• Guide a range of exploration.
• Provide directional input.
• Identify design problems and opportunities within brief/context.
• Design within an established set of rules (patterns, guidelines, constraints, principles, etc.)
• Articulate user, business, or technical reasoning for design decision.
• Maintain organized working files and project directories.
• Explore, refine, and document solution thoroughly.
• Maintain fluency in shared tools and software.
• Objectively evaluate and refine concepts based on learning from prototypes.
• Target appropriate methods and fidelity based on learning objectives.
• Create prototypes to: Better understand the problem or requirements. Communicate and create consensus around designs. Better demonstrate design intent or feasibility.

What we’re looking for...

You'll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Experience designing technical/business web applications.

Even better if you have one or more of the following:

• A degree in design or related field of study.
• A portfolio of UX design work from pencil and whiteboard, to wireframes and prototypes (blog, Dribbble, Github, etc).
• Ability to digest and translate complex technical requirements into intuitive experiences.
• Portfolio examples of enterprise applications.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).