When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The OMNI Enablement team is a part of the CX Platform COE organization within Verizon’s Consumer business unit. Our mission is to provide centralized experience enablers such as Case/Order Management, Domain/Aggregate Services and Business Process Management. The benefits to the enterprise include reuse of assets for speed to market, fault tolerance, and iconic scale. We also seek to enable visual development capabilities reducing depencies on code to develop and deploy applications. To deliver on these objectives, we are going to have 10-12 dedicated agile teams and are looking to have dedicated product owners
This position is an integral part of the Customer Experience Technology Enablement Team and will work with functional leaders within the Omni Enablement organization. This is a Sr. Analyst position responsible for working as a Product Owner leading agile teams focused on delivering CXP solutions for the enterprise.

  • Develop a team vision and then communicate with all stakeholders including customers, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives.
  • Create the list of backlog items and prioritize them based on the overall strategy and business objectives including the identification of dependencies to drive proper delivery sequencing.
  • Facilitate cross-team and-function communication to reduce project handoff cycle time and shorten delivery timelines.
  • Manage all aspects of several projects from inception through implementation to ensure successful completion.
  • Assist team members with driving end-to-end process and solutions to successfully complete large impactful programs on time with well-managed scopes and costs.
  • Deliver concise storyline and strategy updates.
  • Understanding and reporting of project and program delivery concepts, such as burndown rates, delivery velocity, release planning, and forecasting.
  • Conduct analysis and research to identify bottlenecks, process improvements or areas of opportunity.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Knowledgeof the software development lifecycle, specifically partnering directly with development teams in an agile format to produce application capabilities required by the business.
  • Experience with requirements gathering and development of detailed business requirements.
  • Experience collaborating with multiple teams driving profitability and offer conversion in digital and call center environments.

Even better if you have:

  • Wireless and/or wireline telecom background with knowledge of billing, payments, network, marketing and support domains.
  • Agile Certifications.
  • Wireless or telecom experience.
  • Advanced degree in a relevant field.
  • Pega experience.