When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As Pega Business Analyst, working on the Systems of Insights (SOI) team, you will gather information from stakeholders, cross-functional teams and subject matter experts to analyze business needs and document requirements to support the design, development and testing of a complete Pega implementation. As the BA, you will be responsible for translating the high-level vision into functional specifications for the development and testing teams. You will be a key player in agile process management, daily grooming sessions, analyzing, scoping and accepting user stories and UAT.

  • Collect business and technical requirements by leading requirement gathering sessions with extended cross functional teams.
  • Craft user stories, get group consensus and enter into Jira.
  • Contribute to the creation of use cases, test cases, traceability matrix, and summary-level business requirement documentation.
  • Serve as the liaison between the business and the GTS organization in order to supply technical solutions to meet business needs.

What we’re looking for...

You are organized, detail oriented, and efficient. You’ve got excellent negotiation skills, and can work effectively with a variety of stakeholders, even in challenging situations. You’re driven to resolve problems and overcome hurdles, and you approach every situation with a can-do, team-player attitude. You are a problem solver---someone who looks to find ways to be more efficient in every corner and who sees every obstacle as a puzzle to be solved. Not only are you a Grade A planner and organizer, but you know how to engage a diverse team, set clear standards, remove barriers, and ensure accountability. You’re no stranger to tight timelines and competing priorities. And you’re a great communicator, able to interpret data in a meaningful way, translate complex technical specifications into concrete requirements, and inspire and equip everyone around you to make sound decisions and do their best work.

You’ll need to have:

  • Bachelor’s degree in Computer Science/Information Systems, Marketing, or Business Administration or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Pega Business Architect (CBA) certification.
  • Four or more years of experience, working as a development/business analyst eliciting requirements from the business stakeholders.
  • Project management experience.
  • Experience with Agile and Scrum methodology.
  • Working knowledge of JIRA and Clarity.

Even better if you have:

  • Strong decision-making and leadership abilities.
  • Excellent organizational and problem solving abilities.
  • Ability to handle multiple complex projects simultaneously.
  • Knowledge of wireless telecom business practices, including accounting, finance, revenue assurance, taxation, billing, customer care, legal, device management and network operations.
  • PMP and/or SCRUM Master certification.
  • Excellent technical (e.g., systems design) and/or analytical skills.