When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Cross Channel Customer Intelligence team is part of the Verizon Consumer Groups (VCG) Consumer Experience (CX) organization. As part of the Cross Channel Customer Intelligence team, you will be helping to create & deliver a comprehensive measurement and reporting approach for across all of Verizon Consumer Groups. In this role, you will interact with cross functional teams working throughout Verizon bringing new experiences to life for our Customers.

You will help in measurement, reporting for cross-functional teams as they plan, build and launch world-class experiences. You will help translate raw data into actionable insights and better experiences for our customers. Your deep knowledge of measurement solutions will help to determine the best approaches for implementations that best meet business needs.

  • Provide reporting, analysis and results based insights for Verizon’s website and mobile apps, which are a central component to Verizon’s digital growth strategy.
  • Consistently evaluate processes and maintain existing automation. As well as develop new automation for additional processes.
  • Work closely with the Enterprise Data Warehouse team to maintain our processes and work on improving query efficiencies.
  • Contribute to requirement sessions with key stakeholders.
  • Define metrics and business KPI.
  • Identify target audience and level of aggregation & detail needed in the executive reporting; Create wireframes and mockup of reporting.
  • Define, validate, and test tags needed for data capture and reporting.
  • Work with IT on automation (tagging) and coming up with new and better ways to capture data.
  • Work with vendors (e.g., Adobe) on data gaps, understanding how things are implemented and tie any gaps to business needs or translate any complex data logic for business definitions to enhance reporting.
  • Analyze behavioral site and mobile app data to provide actionable insights back to the business.
  • Align Digital metrics and methodology across lines of business within Verizon’s Consumer Group.
  • Lead analytical requirements discussions to ensure data availability to measure project success.
  • Visualize data through several Business Intelligence tools, including Adobe Analytics, Tableau, and ThoughtSpot.
  • Document all validated standards and processes to ensure accuracy across the enterprise.
  • Collaborate in cross-functional teams to source new data, develop schema requirements, and maintain metadata.

What we’re looking for...

You are a strong collaborator who can effectively own and prioritize multiple work streams as well as to adapt during sometimes pressured situations. You display initiative and resourcefulness in achieving goals, but are also comfortable brainstorming and sharing ideas in a team environment. You will have excellent communication skills with the ability to speak effectively to both internal and external stakeholders. You are able to partner across multiple business and technology teams. You should have strong e-commerce experience in quantitative customer journey / root cause analytics with attention to detail, adaptable to change and tight deadlines, and is focused on quality. Ability to mine, extract, transform, load large data sets and create concise readouts and analysis based on the actionable insights found in the data.

You’ll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Four or more years of relevant work experience.
  • Four or more years of professional work experience within Digital Analytics with the utilization of Adobe Analytics / Site Catalyst or related platform (ex. Google Analytics); certification.
  • Experience with Business Intelligence tools like Tableau. Qlik, Thougtspot.

Even better if you have one or more of the following:

  • Bachelor’s degree (business, marketing, information systems, analytics/business intelligence, engineering, mathematics, statistics, or other related technical discipline); MBA preferred.
  • Previous consulting experience or professional services environment experience.
  • Proven critical thinking, creative problem solving, and decision-making skills with ability to work effectively in a highly collaborative and hyper-changing environment.
  • Ability to forge strong relationships with both IT (web, ops, development, etc.) and business (Product Line Management, Marketing, Metrics/Analytics, Legal, Testing, etc.) teams.
  • Strong leadership and proven ability to drive results, positively influence change, and motivate others within a non-direct reporting structure to take action/execute.
  • Verbal and written communication skills with ability to design, develop, and present executive-level (c-suite) PowerPoint Presentations and in clear and concise language/visuals across all-levels of the organization.
  • Skills in digital analytics / customer analytics / omni-channel analytics & Advanced Sql / Java/SAS/R/Python experience.
  • Experience managing stakeholders and driving projects/use-cases to completion.

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