When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Verizon CX Content Strategy team manages the creation, structure, and delivery of content through Verizon’s digital channels and products. Through content design, content architecture, and UX writing, we plan and create customer experiences that are useful, inclusive, engaging, and memorable.

In this new position, you’ll work with the Products design teams to plan and create new product, app, and support content. You’ll help Verizon customers make the most of our connected and networked experiences by delivering content strategy for engaging user journeys, clear and helpful setup and support experiences, and intuitive experience flows for device interfaces, packaging, hardware, and apps.

Working collaboratively with UX designers, visual designers, and product managers, you’ll define and create content that helps Verizon customers discover, learn about, set up and use our products and services — including cloud services, financial services, security and protection and connected family and home. In addition to shaping products, you’ll shape process, coaching others in best practices and demonstrating the value of content strategy and UX writing in customer-centered experiences.

This position is based in our New York City office, but will travel to and work at our Basking Ridge, NJ, headquarters as needed.

  • Defining the content strategy for new devices and products.
  • Acting as content designer for connected products and services.
  • Creating content standards and guidelines.
  • Working closely with stakeholders to define and create content that is accessible, understandable, actionable, and engaging.
  • Leading internal content strategy work sessions and presentations.
  • Defining and socializing content specifications to ensure a consistent experience across touchpoints, with attention to core product and related touchpoints (device UI, apps, account profiles, push notifications, etc.)
  • Defining objectives and success criteria for content, gathering and analyzing existing content, and identifying and implementing recommendations for improving content.
  • Partnering with design researchers to propose content research initiatives, define research goals, create research stimuli, and translate findings into plans of action that drive refinements.
  • Partnering with IT to understand technical implications of content and help implement content accessibility standards.

What we’re looking for...

You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or more years of content strategy practice, including product content strategy.
  • Two or more years of UX writing for a range of web and mobile experiences.
  • App and device experience.
  • Agile or other sprint-based project experience.
  • A portfolio of relevant work, including case studies that show how you can convey technical instructions to a non-technical audience.

Even better if you have one or more of the following:

  • Stakeholder management and education experience.
  • Working knowledge of Sketch, Invision and related design tools.
  • Capabilities in secondary areas including UX design, visual design, research, information architecture.
  • Familiarity with human-centered design methodologies, empathy for end users, and passion for teaching and learning from others to shape process and culture.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Moving the world forward together

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