When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

As a Consultant (System Engineering) you will be developing and maintain customer contact center web application at Verizon. This application has the capability to help front line agents to manage customer accounts & support all customer requirements by providing personalized and institutive experience by leveraging customer journeys & insights. This application will typically get implemented on premise as well in cloud depending upon the transactions.

  • Leading projects, code, and develop the business requirements and integrate with interfacing systems as per defined architecture.
  • Owing projects E2E in contact center web applications and perform engineering tasks associated with the analysis, design, and development in react JS/Ext JS, JQuery and Core Java.
  • Fixing the production bugs, building tools to reduce manual efforts using on-site and off-shore resources to maintain and develop applications for both enterprise releases and smaller maintenance releases.
  • Working closely with the business team and other internal IT teams to deliver projects on time.
  • Delivering code with quality as per coding standards, unit testing tools, security reviews and fixing the vulnerabilities and application performance fine tuning.
  • Working collaboratively in a fast-paced team environment to analyze and creatively solve complex problems.

What we’re looking for...

You need to have strong technical skills, and eager to work in a collaborative environment with global teams to drive the business requirements, develop end to end personalized solutions for customers and communicate status & progress to leadership. You work independently and are always willing to learn new technologies. You thrive in a dynamic environment and are able to interact with various stakeholders and cross functional teams to implement business solutions.

You'll need to have:

  • Bachelor's degree with four or more years of work experience.
  • Four or more years of relevant work experience.
  • Experience with all phases of end-to-end project life cycle, such as (but not limited to): Development, unit testing and bug fixing.
  • Experience in SQL, PL/SQL in Oracle.
  • Experience in developing production metrics, effective tools for application performance monitoring.

Even better if you have:

  • Five or more years of experience in core Java Technologies, React JS/ Ext JS/JQuery and spring boot micro services & Rest APIs.
  • Knowledge of working in AWS/EKs & K8 platforms.
  • Experience with JUnit/TestNG, Maven, Oracle, UNIX.
  • Knowledge in caching technologies like Redis.
  • Knowledge in Logging & Monitoring technologies like: ELK, Redshift & Grafana, sitecatalyst.
  • Interpersonal skills.
  • Problem solving, analytical, and research capabilities.
  • Verbal and written communication.