When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Verizon Cloud Engineering & Enablement team is looking for a DevOps Support Engineer. You will be playing a key role in strong understanding of the DevOps platform Tools on Cloud along with enabling self-service and innovative solutions. Expertise in Cloud, Devops Tools, SRE and Engineering Support with excellent communication skills.

  • Ensuring uptime of the platform for end-users as well as development teams.
  • Building immutable infrastructure in public cloud providers (AWS, Google Cloud, Azure, etc).
  • Building intrinsic connect with user community, working on support tickets and understand the business needs.
  • Enhancing, Expand and Augment the devops tool umbrella to stay on top of latest trends.
  • Participating in devops tool analysis, creates proof of concept models, and makes recommendations to support the tools selection process.
  • Generating actionable metrics to measure the performance of the infrastructure tools, frameworks and other systems that support the entire engineering and release.
  • Engaging with vendors on a regular basis to understand product upgrades and new features.
  • Identifying Proactive server performance improvements, devise upgrade plans, and execute those plans in a timely manner.
  • Connecting with external devops user community through meetups and forums to understand the best practices and share common solutions that have paved way for user experience.
  • Monitoring Application availability and end-user communication and take appropriate action within SLA.
  • Ensuring tool compliance to verizon security protocols.

What we’re looking for...

We are looking for a DevOps Support Engineer with knowledge in Cloud, Devops Tools, SRE with support background and excellent communication skills.
You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • One or more years of relevant work experience in supporting DevOps tools, Cloud, SRE.
  • The Linux operating system (kernel vs. user space, scheduling, loganalysis, etc.)
  • Hands-on experience in supporting Devops tools like Jenkins, Gitlab, JIRA, Confluence, Sonar etc.
  • Experience analyzing test results on application functionality, database impacts, errors or bugs, usability, users stories and/use cases/requirements for validity and feasibility
  • Experience preparing reports on all aspects related to the load test, functional test, performance metrics, etc.
  • Experience in monitoring/Alerting tools and platforms such as Prometheus, Grafana, Datadog, New Relic, Pingdom, etc.

Even better if you have one or more of the following:

  • In-Depth Understanding of Testing tools like qTest, Tosca, Jmeter, Selenium, etc.
  • Excellent written and verbal communication skills.
  • Understanding of SQL, PostGres and NoSQL databases.
  • Basic knowledge in CI/CD and workflow automation.
  • Self-starter that enjoys learning new tools, technologies, and most of all, solving problems.
  • Logging infrastructure knowledge such as fluentd, logstash, elasticsearch, kibana, or spunk.
  • Basic Scripting knowledge - Bash Scripting, Python.
  • Basic Development knowledge.
  • Good logical and analytical skills.