When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Wireless Edge Network Support team is seeking a motivated and driven engineer to support the management of Verizon’s Wireless Edge Network. Join Verizon as we leverage our existing IP Networks with automation and turn of the century infrastructure. We are building opportunities within Verizon for career growth, network growth, technology growth, and the opportunity to impact how we develop the next generation IEN and ENSE networks. This position seeks intelligent, forward thinking, collaborative-minded, and adaptable network engineers. Come see how you can enhance Verizon and our global customers. We are building and developing onsite training utilizing Verizon’s HR, Vendor support, Tier 2 Technical support, On the Job training, scripting, and automation! It is an exciting time at Verizon. We are deploying millions of miles of fiber that will power our Intelligent Edge Network (iEN). The iEN unifies services for Enterprise, Businesses, Consumers, and Wireless through bleeding-edge technology and innovation. Verizon is enabling 5G wireless speeds up to a Gigabit per second; ushering in a new era of content delivery, connected cars, and smart cities through Mobile-Edge Computing; and we building the blueprint for what it means to have a truly resilient Edge Network. The Wireless Edge Network Support Team is dedicated to evolving Operations to meet the demands of running the Network of tomorrow. Read below on the functions a network engineer will perform.

  • Handle multiple wireless networks such as the MPLS core, EDN, Enterprise, WDN, WSN, IT, WVN, FES, SDN Spine/Leaf Fabrics, IEN, NEC IP environment network.
  • Trouble Ticket management/escalations. Generate, drive, and update problem-tracking tickets via multiple systems and continually improve business practices.
  • Perform triage, fault isolation, and remediation of network events.
  • Work with external and internal Verizon organizations coordinating and troubleshooting network events.
  • Enhance automation through scripting and RPA (bots), and improve how the team functions for increased efficiency.
  • Providing timely and accurate network technical assistance to external teams by communicating technical details and status to customer service centers, technical support organizations, and executive management teams during network events and major outages.
  • Implement configuration changes/upgrades on multiple types of devices.
  • Review and correct MOPs (method of procedure).

What we’re looking for...

This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.

You’ll need to have:

  • Associate’s degree or two or more years of work experience.
  • Three or more years of relevant work experience.
  • Knowledge of TCP/IP.
  • Knowledge of IP telecommunications equipment and technologies (CISCO, Juniper, F5, SRX)
  • Willingness to work a flexible schedule, including nights, evenings and weekends as necessary.

Even better if you have:

  • A degree in Computer Science, Engineering or relevant discipline.
  • Experience coding network automation and/or remediation.
  • Strong customer service and interpersonal skills, including excellent written and verbal communication skills.
  • Python (or relevant) scripting.
  • Experience driving automation initiatives and process improvements.
  • A comprehensive knowledge of processes and systems as well as department of company policies and procedures.
  • Knowledge of routing protocols (MPLS, LDP, BGP, IS-IS, OSPF) and familiarity with concepts associated to cloud computing and virtualization.
  • Experience in Github with python coding.
  • Service provider experience.
  • Knowledge of continuous integration and SDLC/DevOps concepts.


Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.