Tenant Operations Engineer

When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

You will function as Tenant Ops support for the Visible Network in a Box (NiB) project, supporting 17+ IMS Core/EPC Virtualized network elements. The Tenant Ops Engineer/MTS IV Specialist will have the opportunity implementing and supporting network changes for the virtualized NiB elements for new business feature launches, supporting upgrades and migrations in VCP Core (HSS/AAA/PCRF/PCSCF) elements. You will be working with a dynamic team on high visible projects.

This position will require on call rotation and willingness to work nights (50%) depending on the needs of the business.

• Perform troubleshooting and debugging of both network and application system issues.
• Implement application network features/configurations and provide input to weekly status calls with teams across several organizations.
• Implement tenant operations MOPs for patches and new releases with focus on reduction of mean time to repair.
• Run reports for daily KPI measurements and help engineering address capacity and demand growth on the systems.
• Oversee the reporting of service KPI and analytics for the physical and virtualized NiB components.

What we’re looking for...

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Four or more years of relevant work experience.

Even better if you have:

• A degree.
• Knowledge of OpenStack architecture and networking with special attention on automation.
• Knowledge and some experience at an operational level demonstrating skills with Linux/UNIX, Database, OpenStack, and Application Deployment as well as debugging techniques for the application and systems.
• Good communication skills where you will interface with multiple teams supporting a live production network where response and resolution time are critical to ensure reliability.
• Knowledge or experience of Iris-View, NetScout, Wireshark, TCP-Dump, ping, and netstat.
• Knowledge of 4G call flow and capability to explain fundamental building blocks of IMS.
• Ability to demonstrate applied skills and working knowledge of TCP/IP, UDP, DNS, DIAMETER, SIP, and LDAP.
• Willingness to travel if required.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).