When you join Verizon

Verizon is a leading provider of technology, communications, information and entertainment products, transforming the way we connect across the globe. We’re a diverse network of people driven by our ambition and united in our shared purpose to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

Leading a team of individual contributors within an ITIL compliant 24x7 Global Network Operations Centre (NOC) with responsibility to drive your teams through incident, problem, event, and change management efforts for a large enterprise customer. Key point of contact for both local and international executive leadership for your function. Full responsibility for Customer Relations & Growth, Local Account Strategy/Service Delivery, & driving of all Human Resources related policies & processes.

Principal Job Responsibilities:

  • Primary point of contact for your designated function for local and international executives providing senior leadership on the ground for customers.
  • Full responsibility for Operations Management, Client Engagement and Performance Management for your designated group.
  • Drive dedicated leadership development to drive performance excellence and ensure SLAs and performance objectives are met through strong ticket management practices.
  • Create and communicate process improvement documents to exceed expectations of customer and management team.
  • Create and manage special projects and presentations as required by the business unit (aging reports, Ops Reviews, Business Reviews, etc).
  • Drive solutions locally for large global enterprise customers.
  • Interface directly with Verizon and external senior leadership to properly address complex customer requests.
  • Make independent judgment calls on customer solutions where required.
  • Daily management and professional development of a team of managerial employees who manage individual contributor level employees who are focused on tasks including resolution of service disruption, incident management, request for change or a wish to escalate resolution.
  • Provides Problem Management support for your group to detect root causes and mitigate against future events.
  • Implement strategies to improve productivity and adherence to SLAs while ensuring ITIL standards are followed.
  • Accountability for leading/championing all Company / HR policy and directives to ensure full compliance.
  • Adhere to and enforce the Verizon Code of Conduct.
  • Any other tasks as required as communicated to you by your leadership
  • Comply with ISO 9001 and ISO/IEC 27001 standards to meet certification requirements. Adhere to Verizon's policies such as security policy CPI-810.

What we’re looking for...

The candidate should be a highly responsible, logical and energetic individual dedicated to the success of the organization and team members with the following attributes and experience.

You'll need to have:

  • Bachelor’s degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Six or more years of work experience in same leadership function with strong leadership experience managing teams in a technical environment with experience in WAN/LAN routing and switching, Wireless LAN, IP Telephony and Security.
  • Five or more years of Network Management experience.

Even better if you have one or more of the following:

  • A degree, ITIL and Technical certification.
  • Experience managing accounts of complexity with expert level of customer solutions.
  • Exceptional communication skills with the ability to seamlessly communicate with executive internal and international executives as well as professional groups where you represent Verizon.
  • Strong Business & Financial Acumen.
  • Exceptional Capacity Planning & Optimization ability.
  • Excellent Oral and Written Communication skills, as well as very strong critical thinking ability.
  • Project Management – Planning, Execution and Ongoing Monitoring.
  • Model Leadership Behavior based on Verizon Leadership Capabilities.